Manager of Customer Success jobs in United States
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Zoot Enterprises · 9 hours ago

Manager of Customer Success

positionBozeman, MT
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

Zoot Enterprises is a global provider of advanced origination, acquisition, and decision management solutions. The Manager of Customer Success plays a key role in championing a customer-first culture, ensuring that every interaction aligns with Zoot’s brand values and business objectives.

CreditFraud DetectionRisk ManagementSoftware

Responsibilities

Execute upon client experience strategy that aligns with Zoot’s initiatives, including developing a concrete plan, organizing the work, coordinating with the team, monitoring progress, and ensuring deliverables meet Zoot’s objectives
Analyze and refine every stage of the customer journey, identifying pain points and opportunities to create seamless, personalized, and engaging experiences across all touchpoints
Partner with marketing, sales, product, operations, and other teams to ensure a cohesive approach to customer engagement. Advocate for customer needs in decision-making processes and help drive alignment across departments
Lead, mentor, and develop a high-performing CX team, fostering a culture of collaboration, innovation, and excellence
Leverage customer feedback, analytics, and key performance indicators (KPIs) to identify trends, measure satisfaction, and implement strategies that enhance the overall experience
Identify opportunities to streamline and automate customer experience processes
Foster strong relationships with customers, building programs that drive engagement and long-term brand loyalty. Implement initiatives such as loyalty programs, community engagement, and proactive outreach to enhance the customer experience
Other duties as assigned

Qualification

Client success experienceData-driven decision makingTeam leadershipCustomer success softwareCRM platformsAnalytical skillsBusiness acumenCommunicationConflict resolutionRelationship-building

Required

Bachelor's degree in Business, Communications, or related field (Master's preferred)
5+ years of experience in client success, customer experience, or account management roles, with at least 2+ years in a management or team lead capacity
Proven ability to lead and motivate a team, fostering accountability and high performance
Strong business acumen and analytical skills, with experience using data to drive decisions
Excellent communication, conflict resolution, and relationship-building skills
Familiarity with customer success software, CRM platforms, and data reporting tools
Ability to thrive in a fast-paced environment with competing priorities

Preferred

Master's degree in Business, Communications, or related field

Company

Zoot Enterprises

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Lending Automation Software Provider
dateFounded in 1990
location
Bozeman, Montana, USA
people-size201-500 employees
web-link
https://zootsolutions.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Chris Nelson
Founder & CEO

Recent News

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Company data provided by crunchbase