Atkore · 3 hours ago
Customer Service Account Manager III
Harvey, IL
Full-time
Onsite
Senior Level, Lead/Staff
$51K/yr - $76K/yr
8+ years expAtkore is a leading provider of electrical, safety and infrastructure solutions, focused on serving customers and building better together. The Customer Service Account Manager III will manage the order process, drive on-time delivery, and enhance the customer experience while coordinating with various departments.
IndustrialIndustrial ManufacturingManufacturing
Responsibilities
Act as the lead contact for intercompany communication between RSM, Demand Planning, Traffic, Quality, AR, Controllers, IT, Quotations
Train CSAMs on the different processes included in the standard work for the position
Assist CSAMs with any questions or issues they encounter. Escalate to the Customer Service Manager when necessary
Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment
Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery
Back up Customer Service Manager when necessary
Manage Regional Territory and agent standard processes to improve the customer experience
Review traffic reports for their territory
Assist Manager with Month End Closing
Set up all new agent employees as part of the electrical portal team
Assist with Desk Coverage
Assist in auditing all CSR OE’s Weekly
Assist in Reporting at KPI board
Maintain Agent/CSR List
Qualification
Required
8+ years of experience in a sales or customer facing role required
3+ years of customer service experience in the lean manufacturing space required
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Experience with JD Edwards, CRM software, preferably Salesforce.com required
Excellent oral and written communication skills
Ability to work independently and/or with little supervision in a team environment
Ability to work onsite and pacific work schedule hours
Proven ability to build strong relationships with customers
Strong problem-solving skills
Preferred
Bachelor's degree preferred
Benefits
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Company
Atkore
Atkore is a leading manufacturer of electrical products for commercial, industrial, data center, telecommunications, and solar applications.
5001-10000 employees
H1B Sponsorship
Atkore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (7)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Bill Waltz
President and CEO
David Johnson
Chief Financial Officer
Recent News
2025-10-06
2025-09-30
2025-09-29
Company data provided by crunchbase