Mi-Case · 4 hours ago
Chief Operating Officer
United States
Full-time
Remote
Director/Executive
$200K/yr - $250K/yr
10+ years expMi-Case is the industry leader in fully integrated offender management software solutions, providing expertise and consulting within the Public Sector for Digital Transformation. The Chief Operating Officer (COO) is responsible for the day-to-day operations of the company, serving as the primary contact for client relationships and providing strategic leadership across multiple departments.
Business DevelopmentBusiness Information SystemsSoftware
Responsibilities
Serve as the primary C-level point of contact for clients, building and maintaining strong executive relationships
Lead strategic client meetings, executive briefings, and business reviews
Address escalated client concerns and ensure timely resolution of critical issues
Champion client success initiatives and drive continuous improvement in client satisfaction
Represent the company at industry events, conferences, and client-facing engagements
Direct all operational activities across Project Management, Operations, Support and Maintenance, Engineering, and Business Analysis
Establish operational strategies, objectives, and key performance indicators aligned with company goals
Drive operational efficiency and continuous process improvement across all departments
Ensure resource optimization and effective cross-departmental collaboration
Oversee capacity planning and workforce development to support organizational growth
Function as chief of staff to the President and Senior Vice President, ensuring seamless execution of strategic initiatives
Translate high-level strategic direction into operational plans and actionable objectives
Provide regular operational reporting and insights to executive leadership
Collaborate with the President on company-wide initiatives, budgeting, and strategic planning
Coordinate with Sales and Marketing leadership to ensure alignment between client commitments and operational delivery
Serve as the primary communication conduit between the President, Senior Vice President, and operational departments
Ensure both the President and Senior Vice President receive timely, accurate, and relevant information for decision-making
Coordinate cross-functional communication between operational departments (under COO) and corporate functions (Finance, HR, Legal under Senior Vice President)
Maintain clear channels of information flow to prevent silos and ensure organizational alignment
Synthesize operational data and insights into executive-level communications and briefings
Provide strategic direction and leadership to department heads across all areas of responsibility
Foster a culture of accountability, innovation, and continuous improvement
Develop and mentor senior leadership within the organization
Ensure departments are appropriately staffed and resourced to meet current and future demands
Drive talent acquisition, retention, and professional development strategies
Ensure successful delivery of software projects on time, within scope, and to quality standards
Champion best practices in software development lifecycle management
Oversee product quality, support responsiveness, and maintenance excellence
Drive technology strategy and modernization initiatives in partnership with Engineering leadership
Qualification
Required
Minimum 10 years of progressive leadership experience, with at least 5 years in senior executive or C-level roles
Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
Proven track record of leading multiple departments or business units simultaneously
Extensive experience in client-facing executive roles with demonstrated success in building and maintaining strategic client relationships
Deep understanding of software development lifecycle, including Agile methodologies, DevOps practices, and quality assurance
Strong background in operations management, including resource planning, process optimization, and performance management
Experience across both traditional on-premise software delivery and SaaS/cloud-based environments, with an understanding of the distinct operational requirements of each model
Exceptional communication and presentation skills with the ability to engage effectively at all organizational levels
Preferred
MBA or advanced degree in a relevant discipline
Experience in government software, corrections, justice, or public sector technology
Background in professional services delivery and client success management
Experience with organizational scaling and change management
Track record of successful P&L management
Company
Mi-Case
With over 20 years of experience in bespoke digital transformation at both the public and private level, Mi-Case is known as much for our white-glove approach to client support as we are for our exceptional, fully-integrated software solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase