Barkbus · 1 day ago
Operations Manager
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
$80K/yr - $85K/yr
5+ years expBarkbus is the nation's premier mobile dog grooming company, seeking a Grooming Operations Manager to lead and inspire a team of Pet Stylists. The role focuses on operational excellence, team development, and ensuring a world-class customer experience across the territory.
ConsumerMobilePet
Responsibilities
Oversee operations and drive performance across our Charlotte and Charleston hubs by leading, supporting, and growing a high performing team of up to ~30 pet stylists
Drive safety, efficiency, and effectiveness in all aspects of grooming operations, including mobile services, hub operations, and inventory management
Directly manage and develop a Grooming Operations Coordinator (GOC), who supports the GOM on day-to-day operational execution, scheduling and routing, and groomer development, while building the skills and capabilities required to grow into a Grooming Operations Manager role
Accountable for team performance, including but not limited to attendance, productivity, rebooking, quality and customer experience
Own the territory P&L, balancing revenue growth, labor efficiency, and operating costs to drive sustainable, profitable performance
Act as the primary point of contact for day-to-day service,scheduling, and operational escalations to ensure the customer experience is always world-class
Oversee fleet readiness for the territory in partnership with Fleet Managers, ensuring grooming vans are maintained, serviced, and available to support daily schedules and business needs
Own customer experience for the territory and work directly with pet parents to ensure the quality of service is as expected
Prioritize ongoing training, development, and engagement for Pet Stylists and operational support staff
Embody the Barkbus core values and ensure Pet Stylist and GOC accountability to those standards
Develop and maintain strong, productive relationships with internal cross-functional partners including Customer Operations, Fleet Operations, Learning and Development, People Operations, and Leadership
Lead operational execution at scale, balancing hands-on leadership with strategic oversight as the territory grows
Other engaging ad-hoc duties and projects may be assigned
Qualification
Required
Must be both a people and dog lover!
Minimum 5 years of experience leading teams with at least 2 years leading teams of 15+ employees
Experience working in a dynamic and fast-paced startup environment
Experience with performance management of employees
Business acumen, knowledge of managing P&L, and business growth
Ability to quickly learn and become proficient with company tech systems
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to adapt to the needs of a changing and growing organization
Preferred
Pet or mobile service-related experience is a plus
Benefits
Annual bonus target of 10% base salary.
Stock options upon required tenure.
Comprehensive medical, dental, and vision insurance.
Retirement Savings Plan to support your future.
Pet Insurance to keep your furry friends healthy.
Monthly cell phone stipend to stay connected.
ClassPass membership to support your fitness and wellness goals.
Company
Barkbus
Barkbus is a mobile dog grooming service that brings a safe and stress-free grooming experience to your doorstep.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sander Daniels
CEO
Recent News
PRNewswire
2024-06-03
PRNewswire
2024-03-01
Company data provided by crunchbase