Nebraska Methodist College · 3 hours ago
Lead Rehab Secretary-Tech - Aquatic Therapy - 32 Hours/Week - Days
Omaha Area Clinic - Omaha, NE
Full-time
Onsite
Mid, Senior LevelNebraska Methodist Health System focuses on providing exceptional care to the communities they serve. The Lead Rehab Secretary-Tech will support the Aquatic Therapy unit, performing clerical and administrative duties while ensuring patient safety and facilitating therapy treatments.
Higher Education
Responsibilities
Assists the therapist with patient as needed to ensure patient safety and facilitate therapy treatments
Properly starts patient with warm-up activities prior to therapy treatments as directed by therapist
Safely sets up therapy treatments as directed by the therapist ensuring patient comfort and privacy
Properly assists therapists with patient treatments as directed by therapist
Maintains patient dignity and privacy when assisting the therapist with treatment
Appropriately communicates to therapist any patient concerns or problems as they occur
Properly lifts and transfers patients and/or materials to ensure safety in all lifts, preventing back injury
Follows proper body mechanic techniques when lifting
Lifts and transfers in a safe manner and uses equipment when required
Asks for assistance when needed to ensure patient and personal safety
Performs basic maintenance of office and therapy equipment to assure a clean and aesthetic environment
Ensures clinic and office equipment are clean and in proper operating condition as per policies and procedures
Stocks and maintains office and clinic supplies to assure the efficiency of the therapy clinic
Stocks and maintains proper inventory of office and clinic supplies
Stocks and maintains proper linen supply through regular ordering
Performs clerical duties to assist the department in maintaining adherence to medical records policies and to assist the therapists with office support
Properly admits outpatients into the Health System and obtains appropriate billing number on the visit
Assists therapist with chart maintenance, sending copies of notes to provider as requested by therapist
Breaks down charts at discharge sending or scanning appropriate documents in a timely manner in accordance with department procedure and policies
Correctly enters patient charges within 24 hours
Maintain record of therapy visits
Follows up with patients per No Show/Cancellation policy
Demonstrates responsibility with all job related duties
Takes accountability to cover all assigned shifts
Accepts responsibility for actions and consequences
Attitude and communication approach reflects the core values of the department
Consistently addresses patients with a kind and courteous manner
Proactively seeks solutions to challenges within the work environment
Adapts, without difficulty, to changes in assignment and environment
Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of Treatment, as outlined in the department 'Age-Specific Competency Checklist'
Schedules and registers patients for appointments by collecting and verifying patient demographics, insurance information and other essential information to ensure accurate information is maintained for each patient
Collects co-pay or co-insurance per policy
Completes prior authorization for services as appropriate
Handles insurance inquires and communicates insurance coverage to patient at the time of registration
Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure that excellent customer service is provided in a timely manner and according to policies and procedures
Attitude and communication approach reflects the core values of the Rehab department
Listens carefully, checks on understanding before responding and accepts and offers feedback
Proactively seeks solutions to challenges within the work environment
Adapts, without difficulty, to changes in assignment and environment
Participates in quality improvement projects
Coordinates daily staffing schedule and workflow to accommodate patient census to ensure the needs of the patient are being met
Prioritizes patient treatment based on patient census, patient need and staffing
Coordinates, reschedules patient schedules when clinical are unable to work
Reports issues/trends to Management
Assures all activities are completed by assigned staff by coaching, mentoring and role modeling regarding patient care issues
Supervises/evaluates front desk work flow and prioritizes daily tasks
Redirects hospital staff to demonstrate core values to promote a positive work environment
Gives input and assists with completion of staff performance developmental plans
Serves as a resource person to Clinical Team in regards to Clinical/Patient schedules, insurance eligibility and benefits
Serves as a change leader to ensure Rehab Sec/Techs understand communications from Revenue Cycle
Reports issues/trends to management and/or follows up with appropriate staff
Qualification
Required
High School Diploma or equivalent (General Education Diploma GED) required
Requires skills in communication both oral and written, time management and organization
Requires the ability to work independently, adapt to a changing environment, and organize and work with a variable patient load
Requires skills in general office duties and basic medical terminology
Requires the ability to learn computer operations, therapy equipment
Can provide basic phone skills and communicates in a courteous and respectful manner at all times
Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire
Medium Work - Exerting up to 50 pounds of force
Preferred
Previous experience leading a team preferred
Benefits
Competitive pay
Excellent benefits
Great work environment
Company
Nebraska Methodist College
Established in 1891, Nebraska Methodist College is a private, fully accredited nursing and healthcare professions college and an affiliate of Methodist Health System.
Founded in 1891
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Murphy
Chief Student Officer & Dean of Students
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