TECHIES · 5 days ago
Level 2 Support Technician
Marlton, NJ
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
3+ years expTECHIES is seeking a Level 2 Support Technician to join their team in Marlton, New Jersey. The role involves providing support for escalated service tickets, troubleshooting complex IT issues, and managing server and networking support.
Cloud Data ServicesIT ManagementWeb Design
Responsibilities
Provide support to end users as an escalation point for service tickets
Troubleshoot complex IT issues — remotely and onsite — with confidence and creativity
Configure and maintain Windows servers, Microsoft 365, cloud environments, and firewalls
Assist with client onboarding, system upgrades, and migrations
Qualification
Required
3-5 years of IT support experience
Experience working in an MSP
Strong technical skills with Windows Server and Desktop operating systems, including Windows and macOS
Experience managing Windows Server 2016/2019/2022, and supporting server based and specialized business applications, including accounting (QuickBooks, PCLaw, Peachtree), inventory management, document management, transcription/dictation tools, and CAD/design software
Experience with backup and recovery solutions, including cloud backup, Windows backup, and server replication
Experience with wired/wireless networks and advanced networking protocols including DNS, DHCP, VPNs, VLANs, WAN/LAN TCP/IP
Understanding of firewall appliances, including deployment and configurations
Strong skills in installing, activating, and troubleshooting the Office software suite
Ability to manage client account information and documentation within business systems
Preferred
Ability to work a 1st or 2nd shift (till 8pm) schedule as needed
Benefits
Health insurance
PTO
Retirement with company match
Company
TECHIES
South Jersey Techies LLC specializes in the technology needs of small to medium organizations and businesses.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase