Motorola Solutions · 3 hours ago
Onsite NOC Specialist - Technical Support
Lexington, SC (SC07)
Full-time
Onsite
Entry Level
$48K/yr - $60K/yr
1+ years expMotorola Solutions is a global community focused on public safety technologies. They are seeking an Onsite NOC Specialist to monitor and manage the Palmetto 800 Statewide Radio system, ensuring optimal performance and providing technical support to customers.
Cyber SecurityTelecommunicationsVideo
No H1B
Responsibilities
Monitors the day-to-day health and operations of the Palmetto 800 Statewide Radio system, utilizing advanced monitoring tools and technologies
Manages the planning, configuration, optimization, and ongoing maintenance of the system, ensuring optimal performance and reliability
Interfaces with customers to promptly open and resolve service tickets, providing technical expertise and troubleshooting assistance
Oversees systems performance through proactive monitoring of equipment, network traffic, and system logs, identifying and addressing any anomalies or issues
Manages vendor relationships, maintenance, and repairs to ensure timely resolution of technical issues
Monitors the system for alerts and alarms, promptly investigating and responding to any critical incidents to minimize downtime and service disruptions
Coordinates system dispatches to address field service requests and resolve technical issues on-site, ensuring effective resolution and customer satisfaction
Handles customer phone calls and emails, providing technical support, troubleshooting assistance, and timely resolution of inquiries or concerns
Coordinates system maintenance outages, scheduling and executing planned maintenance activities to minimize impact on system availability and performance
Manages repair and parts deliveries, coordinating with vendors and internal teams to ensure timely and efficient resolution of equipment issues
Provides network and system support, assisting in the troubleshooting and resolution of network connectivity, hardware, and software issues
Collaborates with cross-functional teams, including engineers, technicians, and field personnel, to ensure seamless integration and operation of the Palmetto 800 Statewide Radio system
Other duties assigned by the manager
Qualification
Required
High School Diploma OR GED OR 1+ year of experience in one of the following: Customer Service, Call Center, Operational Support, Networking Equipment, IT, Military, Public Safety or Network Operating Center
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
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