Frontier Airlines · 15 hours ago
General Manager - Airport Customer Service
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yr
2+ years expFrontier Airlines, Inc. is a leading ultra-low cost carrier headquartered in Denver, Colorado. The General Manager, Airport Customer Service is responsible for delivering outstanding operational, customer service, and financial performance at one or more airport locations, overseeing relationships with ground handling companies and ensuring compliance with safety and regulatory standards.
Service IndustryTourismTransportationTravel
Responsibilities
Safety – Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company
Security – Maintain strict compliance with all Aviation Security (AVSEC) program policies, procedures and protocols. Ensure constant communication with local security authorities while liaising with the Frontier Airlines security Department on issues that arise. The security of our customers, flights and property are of paramount importance
Operational Performance – Ensure outstanding operational performance through effective cross-functional leadership during day to day operations. Work with other operational and planning departments to influence and improve day-to-day performance. Ensure front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures
Customer Service – Lead a team to deliver superlative customer service through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontier’s business partners and front-line teams
Fiscal Responsibility – Continuously strive to lower costs through identification and elimination of inefficiencies and improvement of local contracts
Executive Interaction – Interact with Frontier Officers and Directors. Collaborate with senior management to provide strategic and operational planning input for the Customer Service Division as well as the company. Report progress and results to senior management on a regular basis
Regulatory Compliance – Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance to all U.S. regulatory agencies including the FAA, TSA,DOT, CBP and all in-country governmental regulations. Establish sound working relationships with all applicable regulatory agencies
Vision – Keep an open mind to new ideas and ways of conducting business, while focusing on the company’s goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the company’s direction
Visible and Active Leadership – Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees/leadership to establish excellent two-way communication. Be a role model for others to follow
Availability – Be available 24/7. This includes phone calls, texts, and email responses in real time
Data Analysis – Have the ability to interpret and pull reports from multiple company reporting platforms
Business Partner Satisfaction – Ensure each city is led by experienced, motivated, energetic, polished, professional business partner managers and supervisors who focus on safety, operational performance, customer service, communication, employee engagement, and fiscal performance
Reward and recognition – Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained
Appearance – Ensure that a high standard is set regarding the appearance of our business partners, facilities and equipment
Administration and Quality Assurance – Manage the contractual requirements of the stations, ensuring that local management is adhering to set standards. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence expected by Frontier
Technology – Assist in the assessment, justification, implementation, and performance of technology to make our stations as efficient as possible, working with the Information Technology Division (IT)
Qualification
Required
Bachelor's degree preferred or equivalent work experience
2+ years prior passenger airline experience in a leadership role required
Fluency in Spanish required for predominantly Spanish speaking or Latin American locations
Fluency in English both spoken and written
Must be able to lead employees of business partners and provide guidance and direction
Ability to become qualified in all required training courses
Ability to troubleshoot performance and lead process improvement
Ability to ensure timely/accurate accountability of cash handling procedures as well as monitoring regular bank deposits on airlines behalf
Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving
Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities
Preferred
Previous airport managerial experience preferred
Benefits
Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for your friends so they can experience what makes us so great.
Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
Enjoy a ‘Dress for your Day’ business casual environment.
Flexible work schedules that support work/life balance.
Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Company
Frontier Airlines
Frontier Airlines offers group and charter, and cargo transportation services.
5001-10000 employees
H1B Sponsorship
Frontier Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (10)
2023 (11)
2022 (3)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-01IPO
2013-12-03Acquired
Leadership Team
Howard Diamond
Executive Vice President, Legal and Corporate Affairs
James Dempsey
President
Recent News
2026-01-22
Company data provided by crunchbase