NEOGOV · 13 hours ago
Workforce Associate
Des Moines - 50319 - Polk County, IA
Full-time
Onsite
Entry Level
$37K/yr - $55K/yr
3+ years expNEOGOV is hiring for the role of Workforce Associate. This position involves managing customer calls regarding unemployment claims, guiding claimants through the filing process, and resolving issues effectively.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Manages high-volume of inbound and outbound calls in a timely manner, in a call-center environment
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives for the customer
Engage customers with professionalism and empathy when a response is warranted
Keep accurate records of conversations in a standardized format when conducting screenings, taking notes of the conversations during the screening with active listening skills
Communicates with internal and external customers and answers questions from claimants and employers
Exercises good judgment and handles customer problems
Complete other duties as assigned
Qualification
Required
Graduation from an accredited area college with an Associate's Degree
Experience equal to three years of full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions
An equivalent combination of education and experience substituting thirty semester hours of college or university coursework for one year of the required experience with a maximum substitution of three years
Employees with current continuous experience in the state executive branch that includes experience equal to eighteen months of full-time clerical work or direct customer service in a local Workforce Development Center or other Iowa Workforce Development office
Benefits
Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
Employee Assistance Programs and Discount Programs for support.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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