Nebraska Furniture Mart · 4 hours ago
Customer Service Specialist
The Colony, TX
Full-time
Onsite
Entry Level
$17.95/hr - $24.68/hr
1+ years expNebraska Furniture Mart (NFM) is a well-established company known for its friendly work environment and commitment to customer service. They are seeking a Customer Service Specialist to assist customers with pre and post-delivery inquiries, ensuring timely and effective problem resolution while building strong customer relationships.
E-CommerceManufacturing
Responsibilities
Provide world-class customer service
Resolve situations for customers in a prompt, accurate, and friendly manner
Create positive experiences and build relationships to enhance customer loyalty
Follow up with customer concerns, issues, needs in a timely manner
Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action
Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations
Research and review customer accounts
Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters
Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner
Expect to be a kind, helpful, and courteous Team Player
Responsible for maintaining a clean and organized workstation
Complete training and be eager to continue to learn new things
Qualification
Required
1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction
Ability to enter data quickly and accurately
Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.)
Ability to work nights, weekends and/or early morning hours based on business needs
Pre-employment screening includes criminal background check
Preferred
High School Diploma or GED preferred
OM & KC ONLY: 6 months of cash handling experience preferred
English/Spanish bilingual speakers preferred
Knowledge of Microsoft Office Applications
Benefits
Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option
Company
Nebraska Furniture Mart
Nebraska Furniture Mart is a company which manufactures furniture
1001-5000 employees
H1B Sponsorship
Nebraska Furniture Mart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (30)
2023 (16)
2022 (29)
2021 (16)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Tony Boldt
President and CEO
Doug Hamlin
CFO
Recent News
2025-12-04
Company data provided by crunchbase