Alliant Credit Union · 1 day ago
Business Process Operations Analyst
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$52K/yr - $81K/yrAlliant Credit Union is seeking a Business Process Operations Analyst to develop policies and implement operational strategies that mitigate risk and enhance operational efficiencies. The role involves reviewing policies for accuracy, conducting business process walkthroughs, and leading meetings to address compliance issues and improve member experience.
Financial Services
Responsibilities
Review written policies for accuracy, risk base, targeting reviews to assess specific business areas, products, and services at the credit union or third parties
Set policy requirements regarding the management of activities and procedures related to operational functions
Conduct business process walkthroughs, document key controls, and identify process gaps and control opportunities
Analyze and escalate potential findings to determine whether exceptions exist and determine the level of risk associated with the finding
Lead meetings with the business to ensure adequate and appropriate action plans are in place to remediate and track progress
Gather the status of action items, and provide updated, detailed and organized information
Create and maintain detailed documentation of practices and procedures. Conduct qualitative analysis and review to identify issues and trends related to operations processes. Support process improvements and related project efforts
Collect data, perform root cause analysis of issues and problems and propose solutions according to current and future business needs
Create the right cadence of reviews, and provide ongoing reporting
Qualification
Required
High School or Equivalent
Operations, contact center or related experience
Develop policies and implement program objectives and operational strategies that mitigate risk, and achieve operational efficiencies following internal department processes
Work across different levels of management and personnel to identify risks of non-compliance, communicate potential and confirmed issues with leadership and enhance the member experience
Review written policies for accuracy, risk base, targeting reviews to assess specific business areas, products, and services at the credit union or third parties
Set policy requirements regarding the management of activities and procedures related to operational functions
Conduct business process walkthroughs, document key controls, and identify process gaps and control opportunities
Analyze and escalate potential findings to determine whether exceptions exist and determine the level of risk associated with the finding
Lead meetings with the business to ensure adequate and appropriate action plans are in place to remediate and track progress
Gather the status of action items, and provide updated, detailed and organized information
Create and maintain detailed documentation of practices and procedures
Conduct qualitative analysis and review to identify issues and trends related to operations processes
Support process improvements and related project efforts
Collect data, perform root cause analysis of issues and problems and propose solutions according to current and future business needs
Create the right cadence of reviews, and provide ongoing reporting
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act
Ensures compliance with all applicable state and federal laws, company procedures and policies
Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives
Preferred
4 Year Bachelors Degree in Business, Finance or Related
Benefits
Health care
Vision
Dental
401k with employer match
Annual performance bonus
Work from home up to 3 days a week
Paid parental leave
Employee discount programs
Time off including paid personal and sick days
11 paid holidays
Education reimbursement
Company
Alliant Credit Union
Alliant Credit Union is an Illinois-chartered credit union.
Founded in 2017
501-1000 employees
H1B Sponsorship
Alliant Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (11)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Dobbins
Chief Executive Officer
Hector Crespo
SVP, Head of Marketing, Design, and Brand
Recent News
2026-01-06
Company data provided by crunchbase