Direct Travel · 11 hours ago
Senior IT Enterprise Services Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expDirect Travel is one of the fastest-growing travel management companies in the world, seeking a Senior IT Enterprise Services Analyst to enhance their enterprise service applications. This role involves strategic design, integration, and continuous improvement of core applications while ensuring alignment with business objectives and optimizing processes to drive operational efficiency.
LeisureTravel
No H1B
Responsibilities
Oversee the capture of business requirements, along with negotiating deliverables between business and development teams
Lead the design, integration, and optimization of enterprise services, while managing the delivery, testing and turnover of features/capabilities to business with a strong emphasis on cloud-based applications and simplicity of design built for scale
Oversee the full lifecycle of enterprise applications and services, ensuring high performance, reliability, and scalability
Ensure compliance with organizational policies, industry regulations, and security standards (e.g., data protection, access controls)
Monitor and analyze emerging technologies (e.g., AI/ML, automation tools) to inform and influence technical strategy and maintain competitive edge
Facilitate the execution of defined multi-year roadmaps for enterprise applications, driving alignment with business objectives and maximizing ROI
Facilitate collaboration among cross-functional to drive innovation, diversity, and inclusion
Serve as a key liaison between business stakeholders, IT, and external partners, translating business needs into actionable solutions
Champion business process analysis and optimization, leveraging data to enhance service delivery and operational efficiency
Oversee vendor and service provider relationships, ensuring SLAs are met and value is maximized
Be the bridge into the business to translate business needs into technical solutions (e.g., cloud architecture)
Define and steward data models KPIs, and dashboards: that provide end-to-end visibility across GTM, Support, Customer Success, Travel Backoffice, and Accounting/Finance, enabling a single integrated view of the customer lifecycle
Actively participate in ITES team meetings and contribute to strategic planning
Coordinate with other business analysts to ensure alignment across Direct Travel’s Application Ecosystem Initiatives to have a cohesive delivery approach and communication strategy
Collaborate on cross-functional projects that involve multiple CIO teams
Share knowledge and best practices with peers to promote continuous improvement
Contribute to standards and governance for configuration, integration, change management, and documentation to ensure that all enhancements and new capabilities continue to support the integrated process flow rather than isolated departmental solutions
Qualification
Required
Bachelor's degree in business, Computer Science, Accounting / Finance, Information Systems, or a related field; advanced degree preferred
8+ years of experience in IT enterprise services, business operations, or IT leadership, with a proven track record in cross-functional and cross-organizational roles
Deep expertise in Salesforce (Sales/Service/Experience, integrations, data model, automation), cloud ERP, and enterprise work management platforms such as Smartsheet, specifically in the context of lead-to-cash, project delivery, traveler services, customer success, and financial operations
Strong program and project management skills, with experience delivering large-scale, complex initiatives
Excellent communication and stakeholder management skills, capable of translating the integrated business model into clear technical designs and presenting them to executives and cross-functional teams
Proven ability to analyze and optimize business processes for operational excellence
Experience with vendor management and contract negotiation
Familiarity with Agile methodologies and continuous improvement practices
Must be able to lawfully work within the US/Canada and have unrestricted work authorization
Preferred
Knowledge of Enterprise Level Application Ecosystems, financial and business processes relevant to Sales, Marketing, Service, Support & ERP systems
Familiarity with customer facing cloud applications
Ability to work effectively in a collaborative, cross-functional environment
Strong analytical and problem-solving skills, with a data-driven approach to identifying bottlenecks across the integrated process and implementing improvements
Industry certifications such as PMP, ITIL, or cloud platform certifications
Experience with data-intensive solutions, distributed systems, and highly available services
Strong analytical, decision-making, and problem-solving abilities
High emotional intelligence and the ability to drive organizational change through influence and collaboration
Strong understanding of GTM, Support, and Customer Success processes (campaigns, lead management, opportunity management, contracting, implementation, support, renewal, and expansion) and how they are enabled in Salesforce, ERP, Smartsheet, and Customer Success platforms
Experience designing and supporting customer-facing portals and case/ticketing solutions integrated with back-office travel and financial systems highly recommended
High emotional intelligence and the ability to drive organizational change and adoption across diverse, cross-organizational teams aligned to a single E2E business model
Benefits
Medical
Dental
Vision benefits
Retirement Plans
Wellness
Recognition
Sustainability
DE&I
Mental Health support
Company
Direct Travel
Direct Travel is a leading provider of corporate travel management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-06-20Acquired
Leadership Team
Darryl Hoover
CTO
Jennifer A. Franz, MSHRM ☕️ 🦋
Senior Human Resources Business Partner (North America)
Recent News
GlobeNewswire News Room
2023-02-26
2022-11-08
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