Washington Trust Bank · 18 hours ago
Commercial Operations Specialist I-III
Spokane, WA
Full-time
Onsite
Entry, Mid Level
$24.45/hr - $36.71/hrWashington Trust Bank is seeking a Commercial Operations Specialist to support critical projects and processes within the Commercial Banking Operations division. The role involves coordinating operations activities, facilitating procedure changes, and serving as a liaison with various internal departments.
FinanceFinancial Services
Responsibilities
Fulfills Commercial Division requests through Jira Service Management
Facilitates procedure changes to support related application and systems updates
Develops and administers user metrics to ensure adoption of established systems and processes
Integrates effective Internal Controls into all applicable work processes
Maintains a working knowledge of Internal Controls with particular attention to Key Controls
Participates in ensuring that updates to Internal Controls documentation are performed timely when there are changes in the risk parameters and/or workflow
Performs and distributes tasks as needed or required to ensure department objectives are met
Participates in and/or coordinates projects designed to enhance productivity and implementation of new software and procedures
Participates in developing report controls and conducts internal audits consistent with these controls
Timely and accurately provides business reporting to managers consistent with identified needs
May support Commercial Division new hire onboarding processes and fulfill training needs as directed by the Commercial Operations Group Manager and/or Commercial Division leadership
May facilitate the Incentive Compensation Plans tracking and reporting system for the Commercial Division; assist the development team with any necessary programming changes, including testing
May act as key liaison in addressing employee questions regarding the Incentive Compensation Plan reporting system, and any issues that may arise
May act as primary or secondary Risk Management Ambassador (RMA)
Participates in various projects and initiatives as assigned by leadership
Perform compliance and risk management duties as required or assigned
Regular, reliable attendance is required
Qualification
Required
Strong customer service, communication, and interpersonal skills to work collaboratively with diverse groups of people in a team environment
Must maintain utmost confidentiality, demonstrating maturity, discretion, and trust
Ability to work independently on complex issues, situations, etc., meeting deadlines, and working effectively under stress, maintaining a professional demeanor
Excellent interpersonal skills; ability to collaborate with and work effectively with diverse groups of people, in a variety of settings, managing conflict, negotiating for results and developing working relationships
Proficient PC skills to navigate Bank software, including word processing, spreadsheets, database, desktop information management, presentation software, Internet, and related applications
Strong analytical, quantification, and computational skills; ability to review and present complex data in an organized, logical format
Strong detail orientation with high level of organizational skills and ability to manage interruptions with multiple projects
Preferred
Prior knowledge of commercial lending and deposit procedures, documentation and processing requirements
Benefits
Health
Financial
Retirement
Work/Life Benefits
Company
Washington Trust Bank
Washington Trust Bank is an banking, money, advice, financial, wealth, and investment provider.
Founded in 1902
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jack Heath
Chief Executive Officer
Recent News
2025-11-05
2025-10-07
2025-08-27
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