Patmos · 1 day ago
Data Center Support Technician
Kansas City, MO
Full-time
Onsite
New Grad, Entry LevelPatmos is a mission-driven company delivering Freedom as a Service, providing independent alternatives to Big Tech. They are seeking a Data Center Support Technician to provide hands-on technical troubleshooting and customer support in their Kansas City data center, ensuring operational excellence and customer satisfaction.
AppsCloud ComputingWeb Development
Responsibilities
Serve as first point of contact for customer issues via phone, email, and ticketing system
Own and resolve tickets within SLA timeframes, escalating complex issues when needed
Communicate clearly with customers throughout the resolution process
Document all interactions, troubleshooting steps, and resolutions with precise detail
Monitor infrastructure, network, and facility systems for alarms or anomalies
Respond to alerts using established procedures and perform initial troubleshooting
Conduct scheduled walkthroughs of the data center floor
Participate in incident response and documentation
Assist with customer equipment installations, moves, and decommissions
Troubleshoot server, network, and power issues
Execute cabling, labeling, and physical asset management
Maintain clean, organized, and audit-ready work areas
Participate in detailed shift handoffs to ensure 24/7 continuity
Follow established SOPs and document process improvements
Work effectively with remote engineering teams and cross-functional staff
Maintain situational awareness of all active issues during your shift
Qualification
Required
Experience in technical customer support, IT help desk, or data center operations
Hands-on troubleshooting experience with servers, networks, or infrastructure
Understanding of data center environments (power, cooling, cabling) or willingness to learn
Proficiency with ticketing systems and incident tracking platforms
Exceptional written communication with strong grammar and attention to detail
Excellent verbal communication for phone support and in-person interactions
Ability to explain technical concepts to non-technical audiences
Customer service mindset with patience and problem-solving orientation
Ability to work rotating 12-hour shifts including nights, weekends, and holidays
Demonstrated reliability and punctuality (essential for shift coverage)
Comfortable working independently during night shifts with remote support
Strong sense of urgency when responding to customer issues and alerts
Preferred
CompTIA A+, Network+, Server+, or similar certifications
Experience in colocation or managed services data centers
Familiarity with monitoring systems and environmental controls
Previous shift work experience in 24/7 operations
Benefits
Unlimited PTO
401(k) match (4%)
Health, dental, & vision insurance
Short and long term disability
Life insurance (company paid and supplemental available)
Generous parental leave, baby bonuses, marital bonuses, and other family-friendly perks
14 observed paid holidays that include solemnities
Company
Patmos
Patmos is an IT firm that offers customized app, web, and e-commerce development solutions.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
PACE Loan Group
2026-01-12Debt Financing· $100M
Leadership Team
Nick Kolegraff
CTO
Tim Urban
Partner
Recent News
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2026-01-13
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