Archimedes Research, Inc · 7 hours ago
Vice President Operations
New York, NY
Full-time
Onsite
Director/Executive
20+ years expArchimedes Research, Inc is seeking a Vice President of Operations to lead the company's operational strategy and execution. This role is responsible for optimizing processes, enhancing customer experience, and driving revenue growth while ensuring compliance and risk management.
Financial Services
Responsibilities
Develop overall company operational strategy to support revenue growth and business expansion
Translate company strategy into actionable operational plans, processes, and KPIs
Oversee cross-departmental operational execution to ensure efficient business implementation
Optimize business processes, automation systems, and SOPs to improve operational efficiency and scalability
Drive Lean Operations to reduce costs and improve delivery capabilities
Establish a performance management system (OKR/KPI/SLA) to enhance organizational execution
Collaborate with sales, marketing, and customer success teams to optimize customer acquisition → conversion → retention → renewal
Responsible for Revenue Operations (RevOps), improving LTV, ARPU, conversion rate, and customer retention
Support cross-selling and upselling
Ensure high-quality operations of customer support, customer success, and delivery teams
Improve customer satisfaction (CSAT), NPS, renewal rate, and customer lifetime value (LTV)
Optimize service processes to reduce customer churn
Establish an operational data system and dashboard to monitor key metrics:
Operational costs
Unit economics model
Customer retention rate
Service efficiency
Optimize resource allocation and strategic decisions based on data
Lead operations, customer support, supply chain, risk control, project management, and other teams
Recruit, train, and evaluate high-performing management talent
Build a highly effective and results-oriented operational culture
Collaborate with the CEO/CFO/CTO/CMO to ensure alignment with company goals
Drive synergy between product, sales, marketing, technology, and operations
Participate in board meetings and strategic decision-making
Ensure operations comply with compliance, legal, financial, and industry regulatory requirements
Establish a risk control system to prevent operational, financial, and business risks
Responsible for business continuity planning (BCP) and disaster recovery planning (DRP)
Qualification
Required
20+ years of experience in operations management/commercial operations/strategic execution
15+ years of executive or cross-functional team management experience
Experience in finance/technology
Strategic execution and operational implementation capabilities
Strong data analysis and business modeling skills
Cross-functional leadership and influence
Cost control and profit optimization capabilities
Risk management and compliance awareness
Decision-making ability in high-pressure environments
Preferred
Experience in the following industries is preferred: SaaS, Crypto, E-commerce, Manufacturing
Experience in scaling up/hypergrowth is preferred
Company
Archimedes Research, Inc
Welcome to Archimedes Research, a USA-based proprietary trading cryptocurrency hedge fund run by Nikhil Saraf.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase