Performance Foodservice · 6 hours ago
Customer Service Lead
Johnson City, TN
Full-time
Onsite
Entry, Mid Level
1+ years expPerformance Foodservice is a company that supports America’s food distribution system. They are seeking a Customer Service Lead to oversee the customer service team, ensuring customer satisfaction and resolving complex issues while training new representatives.
Food and Beverage
Responsibilities
Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed
Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
Develop spreadsheet reports using Portal and Power BI as requested by the Manager, Customer Service and the Director of Multi Units
Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications
Administrative support such as typing documents for sales Multi Unit and Customer Service departments
Performs other related duties as assigned
Qualification
Required
High School Diploma/GED or Equivalent Experience
1 - 2 Years experience customer service, call center and / or related area
Benefits
Day 1 Health & Wellness Benefits
Employee Stock Purchase Plan
401K Employer Matching
Education Assistance
Paid Time Off
Company
Performance Foodservice
See the Performance Foodservice difference
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Grosheider, CMA, CTP, MBA
Vice President of Finance, CFO for North Texas
Jeremy Werth
CFO / VP of Finance
Recent News
2025-06-07
LFN-PREMIUM-Network – Law Firm Newswire
2025-06-06
Company data provided by crunchbase