SDVS Technologies LLC · 13 hours ago
Amazon Connect Developer
Atlanta, GA
Contract
Hybrid
Mid LevelSDVS Technologies LLC is seeking a skilled Amazon Connect Developer to design, implement, and maintain cloud-based contact center solutions using Amazon Connect and related AWS services. The role involves building scalable customer engagement platforms and optimizing workflows to enhance customer experiences while collaborating with various teams.
Computer Software
Responsibilities
Design, develop, and deploy Amazon Connect contact flows for inbound and outbound customer interactions
Integrate Amazon Connect with CRM systems, databases, and other AWS services (Lambda, S3, DynamoDB, Lex, Kinesis, CloudWatch)
Develop custom IVR solutions, chatbots, and voicebots to automate customer interactions
Implement event-driven and serverless architectures to streamline contact center operations
Monitor, troubleshoot, and optimize contact center performance, ensuring high availability and reliability
Collaborate with cross-functional teams to translate business requirements into technical solutions
Maintain documentation for contact flows, integrations, and deployment procedures
Ensure security, compliance, and scalability in all solutions
Qualification
Required
Hands-on experience in building scalable and efficient customer engagement platforms
Experience integrating CRM systems
Experience optimizing workflows for enhanced customer experiences
Design, develop, and deploy Amazon Connect contact flows for inbound and outbound customer interactions
Integrate Amazon Connect with CRM systems, databases, and other AWS services (Lambda, S3, DynamoDB, Lex, Kinesis, CloudWatch)
Develop custom IVR solutions, chatbots, and voicebots to automate customer interactions
Implement event-driven and serverless architectures to streamline contact center operations
Monitor, troubleshoot, and optimize contact center performance, ensuring high availability and reliability
Collaborate with cross-functional teams to translate business requirements into technical solutions
Maintain documentation for contact flows, integrations, and deployment procedures
Ensure security, compliance, and scalability in all solutions
Company
SDVS Technologies LLC
SDVS Technologies LLC (Formerly Premier IT Systems LLC) provides cutting edge support and custom products to our clients nationally as well as across International borders.
Founded in 2011
11-50 employees
H1B Sponsorship
SDVS Technologies LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (43)
2023 (32)
2022 (62)
2021 (10)
Funding
Current Stage
Early StageCompany data provided by crunchbase