Blue Cross and Blue Shield of Kansas City · 3 hours ago
Customer Success Manager, Large Group and Retention
1400 Baltimore, Kansas City, MO 64105
Full-time
Onsite
Senior Level
5+ years expBlue Cross and Blue Shield of Kansas City is committed to providing health, financial and lifestyle benefits to ensure a best-in-class employee experience. The Customer Success Manager is responsible for developing and managing relationships with large group commercial accounts to meet retention and sales targets while implementing account strategies and negotiating contract terms.
Association
Responsibilities
Develops, implements, and oversees account strategies to drive successful retention and revenue results as outlined in goals set by sales leadership
Sells and retains medical, dental, Stop Loss, and ancillary products in accordance with established goals and objectives
Leads financial negotiation with strong knowledge of funding options and revenue growth opportunities, in collaboration with underwriting, monitoring renewal quotes and RFPs to ensure accuracy and timeliness
Leads collaboration with groups, brokers, and internal parties to ensure common objectives of key stakeholders are negotiated and implemented, including but not limited to escalated items and vendor integration
Prepares and presents sales presentations, in collaboration with sales leadership, to effectively communicate the value of Blue KC
Develops, maintains, and effectively communicates detailed health care knowledge and insights to establish partnership as trusted advisor to groups and brokers
Mentors and leverages internal account team to effectively collaborate to meet needs of groups and brokers
Supports new business implementation as an opportunity to start building relationships and credibility with new customer
Invests time in ongoing broker relationship management to drive optimal agency performance
Facilitates and manages life cycle of the group relationship from RFP through renewal cycles
Assists with orientation of new employees, providing ongoing guidance on territory management, retention plans, and strategic targeting of prospects
Leads special projects and tasks as assigned by management
Qualification
Required
Bachelor's degree in business, marketing, communications, or other relevant academic discipline or equivalency between education and experience
5 years of related experience in health insurance sales/retention; or equivalent experience managing business relationships or consulting with large employer groups
Thorough knowledge of health insurance principles, practices, and products
Preferred
Minimum 1 year experience as an Account Executive at BCBSKC or equivalent role at BCBSKC
Sales Experience
Benefits
Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
Annual incentive bonus plan based on company achievement of goals
Time away from work including paid holidays, paid time off and volunteer time off
Professional development courses, mentorship opportunities, and tuition reimbursement program
Paid parental leave and adoption leave with adoption financial assistance
Employee discount program
Company
Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Kansas City (Blue KC) is an independent licensee of the Blue Cross Blue Shield Association and a not-for-profit health insurance provider serving more than one million members in 32 counties in greater Kansas City and northwest Missouri and Johnson and Wyandotte counties in Kansas.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Stucky
President and CEO
Amber Mustard
Chief Technology Officer
Recent News
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