Early Warning® · 4 hours ago
Application Administrator II
Chicago
Full-time
Hybrid
Mid Level
$74K/yr - $90K/yrEarly Warning Services is a trusted name in payments, partnering with thousands of institutions to enhance financial services. The Application Administrator II role involves primary administration and support of key third-party applications, ensuring they meet user needs and remain current.
Financial ServicesFraud DetectionPaymentsRisk Management
No H1B
Responsibilities
Act as owner and primary administrator of assigned application(s)
Provide application and system support to all employees for assigned application(s)
Troubleshoot issues, providing second level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved
Provide application performance monitoring
Analyze application incidents to identify root cause. Work closely with vendor’s product support team to implement solutions
Analyze existing processes to identify inefficiency and opportunities for improvement
Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable
Ensure successful installation and validation of vendor-provided upgrades and patches
Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required
Process change requests for modifications to the application configuration
Maintain application road map and work with Manager, Applications Administration to set priorities
Provide timely and accurate status reporting
Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training
Develop and maintain all user documentation related to assigned application(s), including policies and procedures
Drive user adoption across the organization through user training and best practices
Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases
Support the company’s commitment to protect the integrity and confidentiality of systems and data
Qualification
Required
Education and experience typically obtained through completion of a Bachelor's Degree in Business, Communications and/or Computer Science or related field
Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
General knowledge or familiarity with applications such as Tableau or SAP Business Objects, and Jira and Confluence
Proven experience supporting, as an admin, vendor-provided applications
Self-starter who has the ability to manage multiple priorities
Strong attention to detail and accuracy
Background and drug screen
Preferred
Strong understanding of core finance processes, including month-end close, reconciliations, budgeting and forecasting, procure-to-pay, and expense management
Hands-on experience configuring or optimizing workflows, approvals, controls, user access, and reporting within SaaS systems
Experience partnering with Accounting, FP&A, Procurement, and IT to translate business requirements into scalable system solutions
Comfortable operating in a SaaS-first, integrated systems environment, including working with APIs, data flows, and upstream/downstream dependencies
Proven track record as a system owner or 'power user'
Benefits
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
Company
Early Warning®
Early Warning Services, LLC, a financial services technology leader, has been empowering and protecting consumers, small businesses, and the U.S.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cameron Fowler
Chief Executive Officer
Recent News
Payments Dive
2025-10-31
Company data provided by crunchbase