Bestpass by Fleetworthy · 4 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expFleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. The Customer Service Representative (CSR) plays a key role in building strong relationships with customers by delivering professional, friendly, and solutions-focused support across phone, live chat, and email.
Information TechnologyRailroadSoftwareTransportation
Responsibilities
Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate
Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail
Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience
Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts
Qualification
Required
Associate degree in Business, Communications, or related field required
1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
Applies structured thinking to resolve customer issues independently; knows when to escalate
Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues
Actively supports colleagues, builds stable working relationships, and contributes to team goals
Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment
Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism
Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
Familiar with Salesforce or similar CRM systems
Preferred
Bachelor's degree preferred
Bilingual (English & Spanish)
Company
Bestpass by Fleetworthy
Bestpass is now part of Fleetworthy.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Insight PartnersSusquehanna Growth Equity
2023-06-06Private Equity
2023-05-26Debt Financing· $0.01M
2018-01-01Private Equity
Leadership Team
Tom Fogarty
Chief Executive Officer
Recent News
2024-05-19
2024-04-06
Company data provided by crunchbase