Kelmar Associates · 2 weeks ago
System Support Associate
Massachusetts, United States
Full-time
Hybrid
Entry Level
$55K/yr - $62K/yr
2+ years expKelmar Associates is a company focused on unclaimed property management, and they are seeking a System Support Associate. This role is primarily responsible for supporting clients using the KAPS system, diagnosing problems, and recommending process improvements while also training end users and managing client support requests.
Real EstateConsultingLegalInformation Technology
No H1B
Responsibilities
Gather and document requirements from current or requested client-specific processes and customizations
Compose tickets for development using prescribed guidelines and in accordance with priorities and established timelines
Perform acceptance and regression testing on completed development work
First line of defense in all client support requests; use critical thinking skills and available tools and resources to diagnose problems and identify solutions; prioritize development requests based on needs and other factors
Communicate regular updates on all open tickets for assigned clients and projects
Train end users in the KAPS system, including assisting with periodic webinars
Analyze and recommend process workflows to client
Work with the Training and Documentation Specialist to author and maintain system and process documentation, knowledge base, and training materials
Conduct/attend regular virtual meetings/calls with clients; occasional on-site meetings may be required
Provide status reports on open requests to clients as required
Qualification
Required
Minimum of 2 years relevant work experience
Excellent technical writing and verbal communication skills
Solid planning, time management, communication, decision making, presentation and organization skills
Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.)
Comfortable using online meeting platforms (Microsoft Teams, etc.)
Comfortable in and adaptable to a fast-paced environment
Self-directed learner and independent problem solver
Must be a team player
Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
Preferred
Previous experience in managing clients in a system support role
Preference may be given to candidates with a prior working knowledge of unclaimed property
Benefits
Medical, Dental and Vision Insurance
Flexible Spending Plans
Basic Life, AD&D, and Voluntary Term Life Insurance
Disability Insurance
401(k) Plan with Company Match
Paid Parental Leave
Paid Time Off
Tuition Assistance
Eligible for Discretionary Annual Bonus
Company
Kelmar Associates
Kelmar Associates is a management consulting company that provides property management system and consulting services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark McQuillen
Chief Executive Officer & President
Michael LeBlanc
Chief Financial Officer
Company data provided by crunchbase