firstPRO, Inc · 7 hours ago
Information Technology Support Analyst
Dedham, MA
Full-time
Hybrid
Senior Level
$75K/yr - $85K/yr
5+ years expfirstPRO, Inc is seeking an IT Support Analyst to provide day-to-day support for restaurant systems. The role involves troubleshooting issues, coordinating resolutions, and working with marketing and operations for new products and promotions.
Professional ServicesRecruitingStaffing Agency
Responsibilities
Provide day-to-day support for restaurant systems including POS, payments, kitchen systems, and back-office solutions
Troubleshoot issues, identify root causes, and coordinate resolution with internal teams and vendors
Support POS configuration based on Marketing Calendar requirements
Work directly with Marketing and Operations to elicit requirements for new products and promotions
Serve as an extension of the IT help desk to support the quick resolution of issues
Qualification
Required
5+ years of IT support or systems analyst experience
Experience supporting POS systems and store technology
Experience supporting inventory and labor applications
Ability to work with vendors and internal teams to resolve issues quickly
Preferred
restaurant/retail environment strongly preferred
Toast and Olo strongly preferred
Crunchtime strongly preferred
Company
firstPRO, Inc
firstPRO provides talent delivery strategies that attack critical gaps surrounding today's modern workforce.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
April Nagel
CEO firstPRO, Inc.
Phil Nagel
CEO
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