Revere Staffing Partners · 6 hours ago
Customer Service Specialist
Woodbury, CT
Full-time
Onsite
New Grad, Entry LevelRevere Staffing Partners is seeking a Customer Experience Associate who serves as a frontline representative of the organization, delivering high-quality service to clients. This role involves providing responsive communication, accurate account management, and seamless coordination across internal teams to enhance customer satisfaction.
Staffing & Recruiting
Hiring Manager
Luisanna Taveras Peralta
Responsibilities
Deliver exceptional customer service, ensuring every interaction is professional, courteous, and solution-focused
Serve as a primary point of contact for clients via phone and email, responding to inquiries with confidence and care
Maintain and update customer account information with accuracy, discretion, and strict attention to confidentiality
Support coordination of account-related documentation and follow-ups with external partners as needed
Assist with daily account support functions, including data entry, issue tracking, payment-related setup, and documentation processing
Collaborate with internal teams and participate in regular meetings to support smooth operations and consistent service delivery
Anticipate customer needs and proactively resolve issues to prevent escalation
Qualification
Required
Deliver exceptional customer service, ensuring every interaction is professional, courteous, and solution-focused
Serve as a primary point of contact for clients via phone and email, responding to inquiries with confidence and care
Maintain and update customer account information with accuracy, discretion, and strict attention to confidentiality
Support coordination of account-related documentation and follow-ups with external partners as needed
Assist with daily account support functions, including data entry, issue tracking, payment-related setup, and documentation processing
Collaborate with internal teams and participate in regular meetings to support smooth operations and consistent service delivery
Anticipate customer needs and proactively resolve issues to prevent escalation
Clear, confident verbal and written communication skills
A calm, customer-first mindset with the ability to problem-solve under pressure
Strong attention to detail while managing multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and standard office systems
High integrity with a strong respect for confidentiality and trust
Preferred
Bachelor's degree preferred
Prior customer service or client-facing experience a plus
Company
Revere Staffing Partners
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase