IT Voice · 9 hours ago
Tier 2 Technician
Durango, CO
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
3+ years expIT Voice is a trusted leader in IT solutions, providing a range of services including network management and technical support. As a Tier 2 Technician, you'll play a crucial role in maintaining IT infrastructure and providing first-level support to ensure seamless operations.
Cloud ComputingInternetIT Management
Hiring Manager
Christy Scotch PHR SPHR SHRM-CP SHRM-SCP
Responsibilities
Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively
Perform general problem solving and assistance on diverse software applications and hardware systems for customers
Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning
Documentation: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and inventory records. Document network changes and updates for future reference
Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required
Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation
Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems
Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work
Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field
Qualification
Required
Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting
Must live in the Durango, CO greater area. (Including but not limited to Bayfield, Hesperus, and Farmington.)
Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise
Experience using a ticketing system
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges
Ability to provide functional direction to other technical support staff and/or student employees, leveraging your experience and expertise
Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance
Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance
Ability to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues
Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets
This position requires onsite time at a health care facility and current Flu vaccinations
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Travel reimbursement
Vision insurance
Work from home opportunities
Company
IT Voice
IT Voice specializes in managed IT and VoIP solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
W
Will Slappey
Chief Executive Officer
B
Bill Slappey
Founder
Company data provided by crunchbase