Director, Client Experience jobs in United States
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Barkley · 2 days ago

Director, Client Experience

positionKansas City, MO
timeFull-time
remoteOnsite
seniorityDirector/Executive
date8+ years exp

Barkley is a creative agency seeking a Director of Client Experience who acts as a trusted advisor to their clients. This role involves leading a team to deliver Whole Brand ideas that drive business growth, while fostering long-term partnerships and managing client relationships.

Advertising

Responsibilities

CLIENT: Independent management and foresight across Client needs & business problems
· Be the expert on the client’s business. Consult with clients, steering modern business and brand innovations
· Leads, empowers, and inspires a Client Experience team to understand and drive our Clients' business
· Continually brings perspective to the team on what moves the client’s business forward and where to find success. Offers the “forest vs the trees” so big picture doesn’t get forgotten or forsaken for a timeline or small project
· Build, retain and expand current Client engagements (organic growth)
· Proactive leadership that can foresee any client issues and knows how to solve early or escalate and request management support to resolve before they are detrimental to the relationship
CREATIVE: Anticipate & create conditions for whole brand thinking across the whole account. Promote the work. Manage resourcing and open financial doors for the work and the team
· Champion the strategy team/creative brief and full creative process to create conditions for brave and impactful work. Bring a POV and client perspective that will help strengthen the work
· Embraces the agency Whole Brand approach and consistently seeks out ways to deliver new work and additional growth opportunities to the clients
COLLABORATION: Proactive team lead & problem solver for the Whole Brand. Manage clients with a clear POV that brings focus, clarity, & growth to the team/work. Leads business financials/resourcing/scoping
· Leads the development and management of the scoping process that is precise, detailed and forward-thinking by including the right department input and client direction - resulting in profitable, annual contracts
· Forecasts, tracks and reports contracted revenue with recommendations to solve any resource management or burn issues that impact profitability

Qualification

Strategic business planningAccount managementCreative deliveryOperational managementClient relationship buildingTeam leadershipProblem solvingCommunication skills

Required

Minimum 8 years of experience building and executing strategic business plans on the agency side
Minimum 3 years of experience leading account management
Proven success inspiring, delivering and selling great creative
Proven experience operationalizing and expanding contracts
Must be open to travel (approximately once per month)

Company

Barkley

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Glassdoor3.5
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Barkley is one of the largest employee-owned advertising agencies in the U.S. Ownership has its advantages.
dateFounded in 1964
location
Kansas City, Missouri, USA
people-size501-1000 employees
web-link
http://www.barkleyus.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Keystone Capital
2023-09-01Private Equity

Leadership Team

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Jason Parks
Executive Vice President, Managing Director
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Berk Wasserman
Executive Creative Director
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Recent News

Marketing Dive
Inside US Bank’s ad integration with Netflix’s ‘Happy Gilmore 2’
2025-07-17
Business Wire
BarkleyOKRP Acquires Performance Media and Marketing Technology Company Adlucent
2024-05-02
Ad Age
Barkley and OKRP merge to form BarkleyOKRP
2024-04-09
Company data provided by crunchbase