ZARA · 18 hours ago
General Manager
Arlington, VA
Full-time
Onsite
Director/Executive
$85K/yr - $110K/yrZara is an international fashion brand known for offering the latest trends. They are seeking a General Manager to lead the store team in achieving sales targets, ensuring customer satisfaction, and managing product and operational processes effectively.
Retail
Responsibilities
Oversees the management of all sections to achieve sales targets by monitoring product display in all sections
Assures that product analysis is carried out in all sections (identifying shortcomings, competition and trends) to carry out the different actions and thus achieve better results
Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications)
Continuous communication and feedback is given to both the central and the country sales team. Monitor the communication flow of all departments
Supervises warehouse stock management and merchandise flows, taking into account the criteria of the Commercial Manager
Supervises the organization and planning of people and processes and ensures that teams work according to company standards achieving appropriate productivity
Supervises the operation of the store devices and ensures that the technological part works well and provides a good shopping experience
Monitor that omnichannel-related processes are executed and compliant (SINT, IPOD, STORE MODE, CC)
Oversees new project implementations and business and operational upgrades
Responsible for and ensures that SHRINKAGE is minimized and coordinates action plans regarding the needs of the store
Lead the standards of customer service in your store
Ensures that incidents are resolved in time
Supervises the performance of all managers in store ensuring the support in their professional development
Manage the budget of hours with respect to the needs of the store
Supervises the process of preparing schedules in all sections and ensures coverage appropriate to the sales dynamics and operational workload of the store
Supervises all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
Constantly develops succession plan identifying and training potential players
Develops, recognizes and gives constructive feedback for the evolution of your store managers
Leads compliance with occupational risk prevention, health and safety at work standards
Qualification
Required
Strong organizational, planning and analytical skills
Ability to interpret reports from all areas of the store (product, operations, people)
Capacity to adapt and lead change
Experience in managing all sections to achieve sales targets
Ability to carry out product analysis in all sections
Experience in commercial analysis to execute actions that improve sales
Ability to provide continuous communication and feedback to both central and country sales teams
Experience in supervising warehouse stock management and merchandise flows
Ability to supervise the organization and planning of people and processes
Experience in monitoring omnichannel-related processes
Ability to oversee new project implementations and business and operational upgrades
Experience in minimizing shrinkage and coordinating action plans
Ability to lead customer service standards in the store
Experience in resolving incidents in a timely manner
Ability to supervise the performance of all managers in store
Experience in managing the budget of hours with respect to the needs of the store
Ability to supervise the process of preparing schedules in all sections
Experience in supervising all types of training
Ability to develop succession plans identifying and training potential players
Experience in developing, recognizing and giving constructive feedback for the evolution of store managers
Ability to lead compliance with occupational risk prevention, health and safety at work standards
Benefits
25% discount to buy the latest trends in any of our brands
A variety benefit package where you can find a wide range of discounts
Internal promotion programs
E-learning and training programs
Social projects to get involved and contribute to a better society
Company
ZARA
Zara is a forward-thinking force in fashion; embodying what is possible when responsibility and aspiration are accessible to all.
Founded in 1975
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase