MedSpeed · 8 hours ago
Customer Success Director
Elmhurst, IL
Full-time
Hybrid
Director/Executive
$140K/yr - $150K/yr
7+ years expMedSpeed is a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. The Customer Success Director will lead strategic customer relationships, ensuring service quality and uncovering growth opportunities while advocating for customer needs internally.
Health CareHospital
Hiring Manager
Sarah Samaan
Responsibilities
Serve as the primary executive-level point of contact for strategic customer accounts
Develop, nurture, and expand trusted relationships with senior stakeholders, key decision-makers and influencers
Organize and maintain internal and external account team definition; ensuring roles are well defined and relationship gaps are identified and closed
Act as a trusted advisor, providing industry insights and helping customers navigate challenges
Act as the voice of the customer, advocating for their needs internally and influencing process improvements and product enhancements
Guide customers from onboarding through renewal, ensuring consistent achievement of commitments
Monitor success metrics, proactively addressing challenges to drive outcomes and satisfaction
Lead regular business reviews with clients, highlighting ROI, service outcomes, and align on evolving priorities
Demonstrate subject matter expertise in how MedSpeed services create value and how internal processes support customer outcomes
Along with the account team, identify opportunities for service optimization, efficiency, and added value
Project manage strategic customer initiatives from creation through completion
Stay current on industry trends, competitive pressures, and customer challenges to advise effectively
Ensure delivery of services meets or exceeds expectations and aligns to strategic goals
Identify risks to renewal early by analyzing customer health metrics, contract compliance, and service utilization trends
Identify and execute opportunities for cross-selling and service expansion within existing healthcare accounts
Partner across commercial team to align on revenue growth strategies and renewal forecasting
Partner with internal cross-functional teams (Operations, Sales, Product, and Support) to deliver a seamless customer experience
Champion the customer’s voice internally, influencing priorities and aligning resources
Qualification
Required
7+ years of progressive experience in Customer Success, Account Management, Client Services, Consulting, or a related customer-facing leadership role
Bachelor's degree in Business Administration, Communications, or a related field
Proven track record managing strategic, complex, or enterprise-level customer relationships with demonstrated success in retention, renewal, and expansion
Experience working in a B2B services, particularly where value realization is not immediate or transactional
Demonstrated ownership of the end-to-end customer lifecycle
Experience partnering closely with Sales, Operations, Product, and Executive Leadership
Deep understanding of healthcare operations and service delivery models
Strong project management skills, with experience managing cross-functional teams in complex environments
Excellent communication, negotiation, and executive relationship-building skills
Experience with CRM and contract management platforms
Data-driven mindset: ability to use customer health scores and contract performance data to drive decisions and forecast outcomes
Benefits
Medical, dental, and vision coverage
Flexible spending accounts
Paid time off to recharge
401(k) to help you plan for the future
Company
MedSpeed
Transforming Logistics and Courier Services from Cost Center to Strategic Asset.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Street Healthcare Partners
2024-08-13Private Equity
Leadership Team
Dhiraj Patkar
Chief Product and Technology Officer
Recent News
2025-12-11
2025-09-12
Company data provided by crunchbase