Apply on Employer Site

CGI Digital · 23 hours ago

Salesforce Architect

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $110K/yr

CGI Digital is seeking a Salesforce Architect to serve as the company-wide expert on Salesforce, managing system operations, user experience, data quality, and automation. The role involves designing scalable solutions, overseeing project management, and ensuring data governance and quality across the organization.

AdvertisingDigital MarketingGraphic DesignWeb Design

Hiring Manager

Casey Nati

Responsibilities

Serve as the company-wide point person for all things Salesforce, owning system management, user experience, data quality, and automation

Establish and enforce Salesforce data governance standards to ensure accuracy, consistency, security, and long-term reliability of company data across all teams and systems

Design, build, and maintain efficient workflows, dashboards, and automations to reduce manual work and enable data-driven decision-making

Partner with internal stakeholders to understand business needs, translate them into Salesforce architecture, and implement thoughtful, scalable solutions that drive sales opportunities and revenue growth

Own the end-to-end execution of Salesforce-related projects, from initial scoping and stakeholder alignment through configuration, testing, training, and rollout

Develop detailed project plans for Salesforce enhancements, integrations, and process improvements, including milestones, timelines, resource needs, and risk mitigation strategies

Coordinate cross-functional collaboration to ensure alignment on business requirements, system capabilities, and change management strategies

Manage competing priorities across departments and initiatives, communicating proactively with stakeholders about progress, blockers, and trade-offs

Lead user acceptance testing (UAT) cycles to ensure successful implementation with minimal disruption

Create and maintain project documentation, including user guides, technical notes, and release notes

Establish success metrics and conduct post-implementation evaluations to drive continuous improvement

Drive accountability among teams for data ownership, timely feedback, and adoption during project rollouts and change initiatives

Serve as the primary Salesforce Administrator for the company

Maintain Salesforce platform health, including user management, permissions, roles, profiles, and licenses

Monitor system performance and troubleshoot Salesforce-related issues

Perform regular data integrity audits, deduplication, and backup procedures

Ensure compliance with company data governance policies and best practices

Establish and maintain data quality KPIs and monitoring routines to proactively identify and address issues

Ensure all Salesforce integrations and automations adhere to defined data governance standards

Maintain documentation of data models, governance rules, and data-related decisions to reduce institutional risk

Design and build custom workflows, automations, flows, reports, and dashboards

Translate business needs into Salesforce solutions using declarative tools (e.g., Flow, Process Builder) and integrations

Document processes and changes thoroughly for team understanding and training purposes

Regularly review and optimize existing processes and automations to reduce technical debt and improve performance

Collaborate across departments to gather requirements and deliver Salesforce-based solutions

Act as a trusted resource for department leaders and end users by educating and enabling effective system use

Develop and deliver training, onboarding, and enablement materials

Maintain a Salesforce improvement roadmap aligned with business priorities

Serve as the owner of Salesforce data governance, including standards for data structure, field usage, naming conventions, and lifecycle management

Define and maintain source-of-truth rules, deduplication logic, and data survivorship standards across all Salesforce objects

Partner with business leaders to establish clear data ownership and accountability for key data domains (e.g., Accounts, Contacts, Opportunities)

Oversee data cleansing, enrichment, and normalization efforts, including governance of third-party tools (e.g., ZoomInfo, RingLead)

Implement and enforce validation rules, automation, and controls to prevent data degradation over time

Conduct regular data quality reviews and report on data health metrics to leadership

Ensure data governance practices scale with company growth, new integrations, and evolving business processes

Evaluate and recommend Salesforce-compatible tools, plugins, and integrations to enhance operations

Manage third-party integrations (e.g., marketing tools, reporting platforms, support systems)

Stay current with Salesforce releases, functionality, and roadmap

Act as the final decision authority on Salesforce data model changes, data governance trade-offs, and system-level architectural decisions

Support internal teams during CRM-related transitions or process changes

Assist with Salesforce reporting and data analysis for executive leadership

Help shape the future Salesforce team structure, including potential hires or support roles

Qualification

Salesforce AdministrationData GovernanceWorkflow AutomationProject ManagementData Quality ManagementStakeholder CollaborationTraining DevelopmentSystem TroubleshootingTechnical Leadership

Required