NVA General Practice · 2 hours ago
Customer Service Representative Lead
Chandler, AZ
Full-time
Onsite
Senior LevelNVA General Practice is seeking a Customer Service Representative Lead to enhance client experience and ensure service standards are met. The role involves coordinating client service work, training lower level staff, and addressing complex billing matters.
HospitalMedicalPetVeterinary
Responsibilities
Coordinates and organizes client service work
Assigns duties and monitors execution to ensure service standards are met
Serves as working team lead to train lower level staff and provide performance feedback
Responds to complex questions and addresses complex billing or payment matters
Trains lower level staff to effectively screen and triage cases and follow scheduling protocols
Monitors client waiting area to ensure cleanliness
Documents and maintains client information, service data and other pertinent information within practice management software
Directs escalated matters to management
Qualification
Required
Provides excellent and expeditious client experience
Coordinates and organizes client service work
Assigns duties and monitors execution to ensure service standards are met
Serves as working team lead to train lower level staff and provide performance feedback
Responds to complex questions and addresses complex billing or payment matters
Trains lower level staff to effectively screen and triage cases and follow scheduling protocols
Monitors client waiting area to ensure cleanliness
Documents and maintains client information, service data and other pertinent information within practice management software
Directs escalated matters to management
Preferred
Experience is preferred
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
Founded in 1996
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase