Butler/Till · 9 hours ago
Associate Field Account Manager (Hybrid)
Rochester, New York Metropolitan Area
Full-time
Hybrid
Entry Level
$40K/yr - $57K/yr
3+ years expButler/Till is a results-driven marketing agency offering deeply collaborative client experiences and proprietary technology. The Associate Field Account Manager plays a crucial role within the client experience team, ensuring smooth operations and providing stellar client service while managing logistics and client inquiries.
Marketing
Hiring Manager
Sean D'Abreu, M.S.Ed, SPHR
Responsibilities
Act as the proactive and professional first point of contact for all client inquiries, offering detailed information about programs
Show empathy and deliver outstanding client care, effectively resolving issues and addressing complaints timely
Build and maintain client loyalty by consistently exceeding expectations
Ensure prompt response to client requests, adhering to service level agreements
Maintain consistent follow-through to ensure client satisfaction and resolution
Clearly convey information, both verbally and in writing
Engage with clients effectively across multiple communication channels, including phone, email, web forms, chat, and text
Handle challenging conversations and escalated situations with professionalism
Explain various digital media types, their functionality, and different campaign strategies (e.g., branding, paid search, content creation)
Provide administrative and organizational assistance to the marketing sales team within the assigned territory
Assist with appointment setting and calendar management
Collaborate across teams to directly support client needs by gathering information, offering feedback, and providing recommendations to resolve support requests or issues
Work across teams to directly support the sales team in meeting customer needs
Apply strong time-management skills to consistently meet deadlines while delivering high-quality, accurate work
Demonstrate excellent organizational abilities to effectively manage multiple tasks and priorities, ensuring smooth and efficient operations
Adapt quickly to changing priorities and manage multiple tasks simultaneously while upholding accuracy in all areas of responsibility
Regularly review and validate work to ensure consistency, correctness, and alignment with established guidelines and standards
Qualification
Required
Associate Degree in Marketing or Business; Bachelor's degree is a plus
3+ years of Customer Service Experience
Digital and Traditional Marketing knowledge
Ability to work under pressure and meet deadlines
Flexible work hours, as needed, to account for peak times and time zone requirements across the county if necessary
Proficient with Microsoft Office tools including Microsoft Word, Excel, and PowerPoint
Independent and self-directed yet also team oriented
Must be well-organized and detail-oriented with ability to multi-task, capture, and articulate information clearly and accurately
Preferred
Experience with Microsoft suite of products with Power BI a plus
Experience using a customer relationship management system
Applied Digital and Traditional Marketing knowledge
Working knowledge of different Marketing strategies (branding, Paid Search, Content Creation)
Company
Butler/Till
Butler/Till is a media agency that knows the difference between impressions and connections.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberly Jones
Chief Executive Officer
Scott Chapman
Chief Financial Officer
Recent News
2026-01-21
2026-01-06
Rochester Business Journal
2025-12-27
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