Granite Solutions Groupe, Inc. · 21 hours ago
Technical Account Manager (TAM)
Bozeman, MT
Full-time
Onsite
Entry, Mid Level
$23/hr - $28/hr
2+ years expGranite Technology Solutions is a Montana based company focused on providing technology solutions to small to mid-sized businesses. The Technical Account Manager (TAM) will partner with various teams to ensure client needs are met, improve operational efficiency, and maintain high client satisfaction.
ConsultingFinancial ServicesInformation TechnologyProject Management
Responsibilities
Serve as a trusted technology advisor for assigned clients, ensuring day-to-day technology and business needs are understood and met
Develop, plan, and maintain Technology Roadmaps aligned to each client’s goals, budget, and risk tolerance; update as business needs change
Conduct Business Reviews (BRs) to review performance, roadmap status, budgets, and upcoming priorities in clear, non-technical language
Manage and coordinate technology projects that arise from QBRs, assessments, or roadmap items; work closely with internal teams to deliver on time and within scope
Onboard new clients in partnership with Sales and Project teams, ensuring a smooth transition and clear expectations
Conduct right-sized IT assessments to identify improvements in reliability, security, and productivity; prioritize practical, high-impact recommendations
Support basic security and risk management best practices (e.g., MFA, patching, endpoint protection, secure configurations); coordinate third-party assessments as needed
Guide backup, recovery, and business continuity planning appropriate for SMB environments; help schedule and review routine backup tests
Identify practical opportunities for automation and AI to reduce manual work and improve client efficiency; help run small proofs-of-concept when appropriate
Continuously monitor customer satisfaction and engagement (e.g., surveys, QBR feedback, check-ins) and address concerns proactively to improve retention
Promote active customer engagement with Granite by encouraging collaboration, scheduled touchpoints, and shared planning
Manage accounts using customer scorecards and key metrics; highlight wins, flag risks, and create simple action plans to address areas needing improvement
Track and analyze client profitability to Granite, aligning strategies and proposals with sustainable, mutually beneficial business outcomes
Prepare clear proposals and budgets for recommended services or improvements; communicate benefits, costs, and timelines plainly
Work with Operations Management to discover, implement, and maintain relationships with key vendors and service partners
Provide light application or user training when needed to support adoption of new solutions
Assist with internal initiatives, documentation, and other technology-related tasks as requested by management
Consistently promote safe and healthy business practices in all customer engagements and internal processes
Qualification
Required
Associate's degree in a related technical field or equivalent experience approved by management required
Minimum two years of directly related IT experience in a customer-facing role (MSP or similar) required
1–3 years of experience in customer service, customer relations, sales support, or administrative roles (technical or service-based environments preferred)
Strong verbal and written communication skills; professional, friendly, and confident on the phone
Ability to multitask, prioritize, and consistently follow through in a fast-paced environment
Comfort learning, using, and explaining technology and customer-facing tools
High attention to detail, organization, and customer experience
Demonstrated ability to build strong relationships and consistently deliver high customer satisfaction
Excellent interpersonal and communication skills, including the ability to explain technical topics in simple, business-focused terms
Solid understanding of SMB IT environments, including Microsoft 365 or Google Workspace, networking fundamentals, cloud services, and cybersecurity basics
Ability to translate technology recommendations into business value, budget impact, and risk reduction
Organized and detail-oriented with strong follow-through; able to manage multiple client priorities and deadlines
Comfort using scorecards and key metrics to manage accounts and drive continuous improvement
Self-driven, reliable, and professional; able to remain calm and solution-focused under pressure
Commitment to continuous learning and staying current with practical, SMB-ready technology solutions
Valid driver's license and clean driving record are required
Regular travel to client sites throughout Montana; work may be performed both inside and outdoors
Work may involve bending, crawling, and maneuvering in tight spaces on a regular basis; occasional after-hours work may be required for projects or urgent needs
Preferred
Bachelor's degree preferred
Relevant certifications preferred but not required (e.g., CompTIA A+/Network+/Security+, Microsoft, ITIL)
Experience with HubSpot, ConnectWise, CRM systems, Microsoft 365, and AI-enabled tools preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Company
Granite Solutions Groupe, Inc.
Granite Solutions Groupe provides high caliber subject matter expertise to high performing companies in the financial services industry to support ongoing business operations, enterprise transformation and key product strategy initiatives through business and technology consulting solutions.
Founded in 1998San Francisco, California, USA
201-500 employees
H1B Sponsorship
Granite Solutions Groupe, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Daniel L'Abbe
CEO
Company data provided by crunchbase