Caltrans District 3 · 15 hours ago
ANALYST I
Yolo, CA
Full-time
Hybrid
New Grad, Entry Level
$3,861/mo - $6,276/moCaltrans District 3 is seeking a Contact Center Analyst to join their Customer Service Division. The role involves providing excellent member service through various communication channels and ensuring timely responses to inquiries from CalSTRS members and benefit recipients.
Government Administration
No H1B
Responsibilities
Respond to customer contacts received through multiple customer communication channels
Support service level demands and build the foundation to the expert skill level needed to efficiently manage contacts, both orally and in writing
Support other Contact Center analysts and agents
Efficiently manage multi-channel workload to ensure optimal productivity and maximum customer satisfaction
Qualification
Required
Experience in providing excellent customer service
Ability to work independently and take independent action when needed
Willingness to work in a team environment
Excellent verbal, written communication, and interpersonal skills
Demonstrated competence in the use of mainframe systems and various PC applications
Willingness to take initiative and be accountable
Ability to adapt to changes in policies and procedures
Ability to learn quickly and think critically
Demonstrated ability to apply laws, rules, and regulations
Ability to adhere to a preplanned schedule
Current Analyst I examination
Authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS
Benefits
Alternative work schedules
Flexible work hours
Remote work options
Medical benefits, including health, dental and vision insurance
Paid holidays and a defined benefit retirement program
More than four weeks of vacation/sick leave for leaders
More than three weeks of vacation/sick leave for staff
Health insurance in retirement
Employee Assistance Program
Loan forgiveness under the federal Public Service Loan Forgiveness Program
Company
Caltrans District 3
Caltrans District 3 is a government administration company based out of 703 B ST, Marysville, California, United States.
Founded in 1895Marysville, California, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase