Watts Water Technologies · 3 hours ago
Sr. Technical Support Specialist
North Andover, MA
Full-time
Onsite
Mid, Senior Level
$30.90/hr - $37.15/hr
3+ years expWatts Water Technologies is a company focused on providing safe, clean water for the world. They are seeking a Sr. Technical Support Specialist to provide expert-level support for their Commercial and Industrial Water Treatment systems, ensuring a seamless customer experience through troubleshooting and technical guidance.
Building MaterialManufacturingMechanical DesignOil and GasWholesale
Responsibilities
Technical Support for all Commercial/Industrial Water Treatment Products. Must have knowledge of water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment
Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments
Warranty Support for all Commercial/Industrial Products
Use Sales Force Systems document and manage service functions
Contract and provide technical product support and guidance to third-party service contractors
Possess the ability to review wiring diagrams, schematics, CAD drawings
A self-starter with ability to work in a team-oriented call-center support environment
Effectively communicate at different levels of the organization both internally & externally
After-hours on-call technical support on a rotating basis
Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Travel Requirements: 20%
Qualification
Required
Bachelor's Degree in Chemistry, Engineering, or related field
Minimum 3 years' experience in the water treatment industry. The ideal candidate will possess 3-5 years of water treatment experience and/or mechanical field experience, education and training
Field service coordination/project management experience a plus
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment
Technical Support for all Commercial/Industrial Water Treatment Products. Must have knowledge of water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment
Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments
Warranty Support for all Commercial/Industrial Products
Use Sales Force Systems document and manage service functions
Contract and provide technical product support and guidance to third-party service contractors
Possess the ability to review wiring diagrams, schematics, CAD drawings
A self-starter with ability to work in a team-oriented call-center support environment
Effectively communicate at different levels of the organization both internally & externally
After-hours on-call technical support on a rotating basis
Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Travel Requirements: 20%
Benefits
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Company
Watts Water Technologies
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
5001-10000 employees
H1B Sponsorship
Watts Water Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (3)
2021 (5)
Funding
Current Stage
Late StageLeadership Team
Robert Pagano Jr
President and CEO
Shashank Patel
CFO
Recent News
Yahoo Finance
2025-09-26
2025-09-25
2025-09-19
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