Salas O'Brien · 12 hours ago
IT Support Specialist
Baltimore, MD
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
3+ years expSalas O’Brien is an employee-owned engineering and professional services firm focused on achieving impact for clients and the world. The IT Support Specialist supports the organization by providing onsite and remote technical support to employees, ensuring customer satisfaction through timely resolution of issues and maintaining documentation for IT processes.
Industrial EngineeringMechanical Engineering
Responsibilities
Support employee workstations, applications, network services, software, printers, Wi-Fi, etc
Provide employee training on new technologies and enterprise services
Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system
Maintain documentation and knowledge base articles for employee use as well as internal IT processes
Manage and provision new employee workstations, smartphones and other end user computing devices
Document existing and new IT systems, services and processes
Manage and work with local IT vendors
Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc
Provide support and technical services for various company servers and 3rd party services
Participate in planning and rolling out of new enterprise-wide company software and services
Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
Make recommendations for improving existing systems and processes
Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives
Qualification
Required
Educational Background: Associate's degree and/or bachelor's degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
Experience: 3-5 years of direct IT-related work experience
Experience with computer hardware, software and printer support
Experience with Microsoft Office 365 service and administration
Experience with Microsoft client and server OS' environments
Experience with Manage Engine ServiceDesk or other ticketing system
Mobile device troubleshooting skills (Apple IOS and Google Android)
Experience with asset management and license tracking methodologies
Experience with Microsoft Active Directory (LDAP) and Group Policy concepts
IP network troubleshooting skills
Preferred
Experience with Microsoft SharePoint, Power Bi a plus
Knowledge of engineering application support such as AutoCAD, Revit etc
Experience with Microsoft File Services (e.g. DFS, replication, security & permissions)
Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix)
Benefits
Medical
Dental
Vision
Basic life insurance
401(k) plan
The ability to purchase company stock at a discount
10 paid holidays
Paid leave programs for military service and new parents
Merit increases
Performance discretionary bonus
Stock
Company
Salas O'Brien
Salas O'Brien is a national leading Facilities Planning, Commissioning, Construction Management and Mechanical, Electrical.
1001-5000 employees
H1B Sponsorship
Salas O'Brien has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (3)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Group
2024-01-22Private Equity
Leadership Team
Paul Silva
Chief Operating Officer
Karl F. Frey
Retired
Recent News
Sports Business Journal
2025-10-24
FoodProcessing.com
2025-10-16
Company data provided by crunchbase