92nd Street Y · 28 minutes ago
Assistant Director, May Center Operations
New York, NY, US
Full-time
Onsite
Director/Executive
$55K/yr - $60K/yr92nd Street Y is seeking an Assistant Director of May Center Operations who will be responsible for handling emergencies, maintenance, safety, and security within the facility. The role involves ensuring superior customer service, supervising staff, managing financial transactions, and executing the facility's emergency response plan.
Non Profit
Responsibilities
Ensure superior customer service by sustaining a culture, through leadership and example, that is wholly committed to listening to members and program participants, understanding their needs, and exceeding expectations
Supervise opening and closing of the May Center and be on call to handle coverage responsibilities and emergencies
Direct and support frontline staff in all May Center operating divisions to ensure safe and adequate staffing based on business flow
Responsible for hiring, training, motivating, scheduling/coverage, evaluating, and in collaboration with human resources, discipline and termination of all utility workers, as well as membership service agent per diems
Conduct prospect tours, enroll new members, and transact renewals in the absence of membership consultants
Responsible for a maintaining a center-wide communication log and reviewing it, as needed, to ensure all issues are fully resolved
Route all incident/ accident reports to the relevant supervisor, and/or human resources when applicable
Responsible for oversight of all financial transactions
Execution of the facility’s emergency response plan and serve as the first responder to all incidents and accidents
Monitor all areas of the facility from the basement to the penthouse by conducting frequent routine walk-throughs, checking for maintenance, hazardous conditions, and safety factors that need attention
Lead and support ancillary program efforts for the May Center in collaboration with division heads
Perform other duties as assigned or requested
Qualification
Required
Strong organizational, verbal, interpersonal and written skills
Supervisory experience with extensive customer service background
Strong mathematical, office and Windows based PC skills, with knowledge of club management software, multi-line phones and point-of-sale systems
Must be willing to be certified in CPR/AED and First Aid
Preferred
Bachelor's Degree preferred
Company
92nd Street Y
92nd Street Y facilitates a cultural and community center that focuses on culture, art, entertainment, and conversation.
Founded in 1874
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Bloomberg Philanthropies
2021-07-14Grant
Leadership Team
Jody Gottfried Arnhold
Founder - Dance Education Laboratory
Wendy Mazo
Chief Development Officer (CDO)
Recent News
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