Information Technology Specialist jobs in United States
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Essense of Australia · 8 hours ago

Information Technology Specialist

positionLenexa, KS
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

Essense of Australia is an international bridal wholesaler known for its innovative designs and strong customer service. They are seeking an IT Specialist to provide exceptional technical support to their global team, focusing on customer service and problem-solving skills.

FashionWedding

Responsibilities

Service-minded, ability to prioritize based on urgency, while engaging with all individuals in the organization, including those at the executive level
Proactively ensure the management and resolution of customer queries in a timely and efficient manner
Creative problem solving and willingness to learn
Collaborate internally, working closely with the global technology team, to enhance the customer experience
Attention to both technical and aesthetic detail
Effective time management and ability to achieve daily tasks
Excellent communication and documentation skills
Mature and professional attitude, receptive to feedback and coaching

Qualification

IT-related degreeITIL Foundation v4 certificationAudio visual technologyIOSMacOS administrationActive DirectoryMicrosoft WDS imagingSoftware troubleshootingRemote management toolsFreshServiceMicrosoft 365Customer serviceProblem solvingTeam playerEffective communicationTime management

Required

1-3 years of general IT support experience
IT-related degree and/or IT certifications/ITIL Foundation v4 certification
Experience configuring and troubleshooting audio visual technology, including web/video conferencing, large displays, conference room support, and basic sound design
Experience with iOS and macOS administration, including MDM
Experience with Active Directory
Experience with imaging computers utilizing Microsoft WDS
Solid experience with software and hardware troubleshooting
Solid experience with remote management tools

Preferred

Experience supporting executives
Experience with FreshService and Microsoft 365

Benefits

Competitive salaries
Comprehensive benefits package

Company

Essense of Australia

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Essense of Australia is a wedding dress designer company.
dateFounded in 1996
location
Lenexa, Kansas, USA
people-size201-500 employees
web-link
https://www.essensedesigns.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Abbey Caton
Chief Financial Officer & President of Operations
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Andrea George
Human Resources Business Partner
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Recent News

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Fall in Love With Martina Liana and Martina Liana Luxe's New Bridal Collections
2025-11-08
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The Dreamiest Day is Here in Stella York's Latest Bridal Fashion Collection
2025-10-09
Newswire
Brides Are Meeting Essense of Australia at Forever in New Bridal Fashion Collection
2025-10-03
Company data provided by crunchbase