Beacon Hill · 13 hours ago
Customer Service Coordinator
Batavia, IL
Full-time
Onsite
Mid, Senior Level
$21/hr - $22/hr
5+ years expBeacon Hill is a small yet growing company in Batavia seeking a temporary-to-hire Customer Service Representative. This role provides high-touch, white-glove customer service to clients, serving as the primary point of contact and ensuring complete customer satisfaction.
Staffing Agency
Responsibilities
Serve as the primary point of contact for customers throughout the entire process delivering white-glove, personalized service
Provide proactive, timely, and professional communication to ensure exceptional customer experience
Prepare and present quotes and estimates
Partner with internal sales and operations teams to schedule service dates and confirm services
Communicate shipment status and updates to customers and client representatives in a clear, customer-focused manner
Handle inbound customer calls and inquiries with professionalism, empathy, and attention to detail
Anticipate customer needs and address concerns before they escalate
Review, prioritize, and complete daily assigned tasks for each customer account
Provide backup support to other customer service representatives to ensure all customer needs are met
Answer general customer service calls and perform additional duties as assigned
Qualification
Required
5+ years of customer-facing experience
Demonstrated ability to deliver white-glove, high-touch customer service
Exceptional attention to detail
Ability to understand, interpret, and advocate for customer needs
Proven ability to professionally handle conflict and resolve challenging customer situations
Excellent written and verbal communication skills
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams
Benefits
Medical
Dental
Vision
Federal and state leave programs
Company
Beacon Hill
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
1001-5000 employees
H1B Sponsorship
Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (94)
2023 (76)
2022 (60)
2021 (77)
2020 (86)
Funding
Current Stage
Late StageLeadership Team
Amber Leslie
Executive Assistant to CEO
Amy Van Sicklin
Chief Culture Officer
Recent News
Company data provided by crunchbase