Geisinger · 2 hours ago
ServiceNow Senior Administrator
Danville, PA
Full-time
Hybrid
Senior Level
6+ years expGeisinger is a healthcare organization seeking a ServiceNow Senior Administrator. The role involves overseeing application implementation, support, and enhancement, along with responsibilities such as documentation, training, testing, and problem resolution.
Health CareHospitalMedical
Responsibilities
Possesses a strong understanding of assigned and related application(s); can demonstrate a proficiency in navigating through the applications
Meets with relevant personnel to perform data collection through discussions, workflow observations and document review. Possesses an understanding of best practice workflows. Identifies opportunities to modify current state workflows to increase efficiency or effectiveness
Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation
Coordinates testing including unit, scenario-based, integrated, capacity, and parallel testing
Cultivates a critical thinking atmosphere across team(s) to problem solve and strives to understand the root cause of the issue
Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status and demonstrates appropriate issue escalation
Actively contributes in meetings by being an engaged listener and offering both feedback and input, while also encouraging others to be engaged
Learns to recognize the integration points within and across the various applications
Completes system build and documentation in accordance with department guidelines and in adherence to change management policy
Prepares training material and conducts training classes in either virtual or in-person settings
Adheres to best practices regarding information security
Participates in team on-call rotation to provide 24x7x365 support to assigned areas
Provides remote and/or on-site support as needed to end-users
Supports system upgrades, patches, and monitoring
Assists with the development of and precepting of others
Assists in the preparation of department guidelines, standards, procedures, and policies
Participates in vendor review and selection processes
Demonstrates understanding of the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications. Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners
Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform
Qualification
Required
Extensive experience with ServiceNow
ServiceNow Certified Administrator
Great communication skills
High School Diploma or Equivalent (GED)
Minimum of 6 years-Relevant experience
Preferred
Healthcare experience
Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
Company
Geisinger
Geisinger is a health and wellness organization that offers orthopaedic, weight-management, and heart care services. It is a sub-organization of Risant Health.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.95MKey Investors
U.S. Department of Agriculture
2024-04-02Acquired
2024-01-10Grant· $0.95M
Leadership Team
Terry Gilliland
President & CEO
Anne Morse
Director, Division of Pediatric Sleep Medicine
Recent News
EIN Presswire
2025-12-08
2025-11-23
2025-11-03
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