Astronomer · 5 days ago
ISS Engineer (Tier 2)
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $85K/yr
2+ years expAstronomer empowers data teams to bring mission-critical software, analytics, and AI to life. As an ISS Engineer, you will operate at the intersection of IT, security, and data, handling complex escalations and strengthening security while creating repeatable processes for resilient enterprise operations.
AnalyticsBig DataData IntegrationMachine LearningSoftware
Responsibilities
Own Tier 2 escalations across endpoints, identity & access, collaboration tools, and core services—balancing fast resolution with long-term quality
Investigate root causes of recurring issues and design durable fixes that prevent repeat incidents (vs. one-off workarounds)
Develop secure configuration standards and baselines spanning endpoints, GenAI, orchestration, and SaaS/cloud infrastructure, and iterate on them to support scale and reliability
Shape incident/problem/change practices by proposing safe changes with clear rollback plans and improving how the team learns from incidents
Create operational documentation (knowledge base articles, runbooks, reusable patterns) that reduces escalations and uplevels the service desk
Triage and investigate security alerts in EDR/SIEM/SOAR, escalate effectively, and coordinate containment to recovery using playbooks with clear timelines
Build and improve automations + analytics (GenAI/ML workflows, scripts/APIs, dashboards) to streamline tasks like alert enrichment, ticket routing, lifecycle changes, remediation flows, and ongoing operational reporting
Partner on vulnerability and patch management by prioritizing issues, tracking remediation to SLAs, and verifying closure in measurable ways
Qualification
Required
2+ years of experience with Python (or similar scripting languages) and APIs
Strong troubleshooting skills across endpoints, identity/access, and collaboration platforms; owning issues through to resolution
Hands-on SecOps exposure using tools like EDR/SIEM/SOAR for alert triage, investigation, and incident handling (or closely related experience with the ability to ramp fast)
Data and analytics mindset with comfort pulling, cleaning, and analyzing operational data (tickets, alerts, logs) to guide decisions
Automation capability using scripting (Python or similar), APIs, and/or orchestration—building safe, auditable workflows that may leverage GenAI/ML for enrichment or decision support
Clear communicator who stays calm under pressure, comfortable navigating ambiguity and proposing structured solutions
Demonstrated curiosity and learning agility, with interest in growing across IT, security, and data/automation
Preferred
Background in data analytics or analytics-heavy roles (e.g., operations analytics, analytics engineering, or similar)
Exposure to security frameworks or compliance requirements and how they translate into practical controls and processes
Experience in a fast-growing or high-change environment, helping bring order and structure to messy, evolving systems
Demonstrated Generative AI (LLM or Agentic) implementation projects or InfoSec experience
Benefits
Equity component
Company
Astronomer
Astronomer is a data orchestration platform built on Apache Airflow, enabling teams to build, run, and monitor data pipelines at scale.
201-500 employees
H1B Sponsorship
Astronomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2022 (9)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$377.8MKey Investors
Bain Capital VenturesInsight PartnersSierra Ventures
2025-05-01Series D· $93M
2022-03-23Series C· $213M
2021-01-29Series B· $43.6M
Leadership Team
Pete DeJoy
CEO, Co-Founder
Steven Hillion
SVP, Data and AI
Recent News
Sierra Ventures
2026-02-03
PR Newswire
2026-02-03
Best Data Management Software, Vendors and Data Science Platforms
2026-01-16
Company data provided by crunchbase