FINBOA · 22 hours ago
Client Product Support Representative
Houston, TX 77024
Full-time
Onsite
Entry Level
$52K/yr - $65K/yr
1+ years expFINBOA is a leading innovator in digital process automation and regulatory compliance for banking institutions. They are seeking a motivated, detail-oriented, and customer-focused Client Product Support Representative to provide exceptional product and technical support to their clients.
BankingFinancial ServicesSaaSSoftware
Responsibilities
Serve as the primary point of contact for client inquiries and product support needs via phone, email, and ticketing systems
Deliver prompt, professional, and courteous assistance to clients, resolving questions, issues, and concerns efficiently
Troubleshoot software-related problems and escalate complex or unresolved matters to the appropriate internal teams
Collaborate cross-functionally with Implementation, Account Management, Development, and Product teams to ensure timely and accurate resolution of client issues
Document all client interactions, troubleshooting steps, and resolutions within the ticketing system to maintain accurate and complete support records
Contribute to the creation and enhancement of support documentation, training materials, FAQs, and knowledge base articles
Assist in identifying recurring support trends and provide feedback to internal teams to improve product stability, usability, and client satisfaction
Qualification
Required
Strong verbal and written communication skills with the ability to clearly explain technical concepts to non-technical users
Excellent analytical and problem-solving skills with high attention to detail
Ability to organize, prioritize, and manage multiple client requests in a dynamic environment
Customer-first mindset with a focus on delivering an exceptional support experience
Preferred
1 year of experience in a financial institution in a client-facing role
1 year of experience in customer support, technical support, or a related role
Experience using Zendesk or similar ticketing platforms
Familiarity with Google Workspace (Gmail, Docs, Sheets, etc.)
Experience with SQL (basic querying or troubleshooting)
Experience working in banking, financial services, fintech, or a regulated environment
Bachelor's degree in a related field (or equivalent experience)
Benefits
Simple IRA with Company Matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Company
FINBOA
FINBOA provides a SaaS automation platform that helps banks track disputes and improve customer experience.
11-50 employees
H1B Sponsorship
FINBOA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$0.14MKey Investors
Queen City Fintech
2020-05-18Seed· $0.04M
2017-09-01Seed· $0.05M
2016-10-15Seed· $0.05M
Leadership Team
Dheeraj Singal
Founder and CEO
Recent News
2025-12-16
2025-10-27
2025-10-14
Company data provided by crunchbase