HealthCare Associates Credit Union · 3 hours ago
Contact Center Representative - Call Center - Customer Service
Lisle, IL
Full-time
Onsite
New Grad, Entry Level
$23.21/hr - $27.85/hrHealthCare Associates Credit Union is a mission-driven team dedicated to helping members with exceptional service and personalized financial solutions. The Contact Center Representative will be the first point of contact for members, assisting with account management, answering questions, and providing tailored financial solutions.
BankingFinancial ServicesHealth Care
Responsibilities
Be the first voice our members hear-offering warmth, professionalism, and a can-do attitude
Help members manage accounts, loans, online banking, and other services
Answer questions, solve issues, and educate members about products and promotions
Identify opportunities to recommend tailored solutions that meet each member's financial needs
Work closely with your team to achieve service and sales goals
Embody our service promise: Respect, empathy, and ownership in every interaction
Qualification
Required
High School Diploma or equivalent
Customer/Member Service experience - preferably in a Financial Institution setting but not required
Meet monthly sales goals
Excellent communication skills both verbal and written
Ability to work well under pressure and multitask
Enjoy problem solving and interaction with members
Excellent interpersonal skills
Strong phone etiquette, pleasant voice and demeanor
Team oriented
Preferred
Loan processing experience preferred, but not required
IRA experience preferred, but not required
Type 20-30 words per minute a plus
Benefits
4 weeks of paid time off + all federal holidays off
Medical, dental, vision & more
401(k) with up to 4.5% match •plus• 4% employer contribution
Company
HealthCare Associates Credit Union
Healthcare Associate Credit Union is a not-for-profit, full service credit union that is member owned and operated.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase