Direct Travel · 1 day ago
Senior Process Solution Design Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expDirect Travel is one of the fastest-growing TMCs in the world, seeking a Senior Process & Solution Design Analyst. This role is responsible for designing, optimizing, and enabling end-to-end business processes across their integrated application ecosystem, ensuring efficiency and improved customer experience through scalable solutions.
LeisureTravel
No H1B
Responsibilities
Analyze, design, and document end‑to‑end processes across Sales, Marketing, Account Management, Service, Finance, Travel Backoffice, Operations, and HR, ensuring they are consistently enabled in the enterprise application ecosystem
Define and deliver integrated solutions that connect Salesforce, ERP, Smartsheet, Customer Success tools, and Digital Unified Communications into a cohesive workflow supporting the full customer and traveler lifecycle
Champion standardization, automation, and data integrity across lead‑to‑cash, contract‑to‑close, and activation‑to‑adoption processes, ensuring they are measurable and aligned to business outcomes
Support and influence the IT Enterprise Services roadmap by providing process and solution design input aligned with corporate strategy and growth objectives
Lead end-to-end process discovery, mapping, and redesign efforts using design thinking and data-driven analysis
Define future state processes leveraging Salesforce, ERP, Smartsheet, Customer Success platforms, and Unified Communications
Develop and maintain process documentation, playbooks, and solution design artifacts
Translate business requirements into detailed solution designs, user stories, and configuration specifications
Collaborate with architects, developers, and admins to ensure scalable, secure solutions aligned with enterprise architecture
Design and refine integrations and data flows that provide a single customer lifecycle view
Define and steward data models, metrics, and KPIs for lifecycle performance and operational efficiency
Partner with analytics teams to design dashboards and reports
Ensure data quality, governance, and alignment of master and reference data
Identify opportunities to introduce AI, ML, and automation across enterprise processes
Collaborate with platform owners to implement AI-enabled capabilities
Monitor emerging technologies to inform design and roadmap decisions
Participate in team planning, standards development, and cross-functional initiatives
Ensure cohesive communication and delivery across application platforms
Support governance ensuring enhancements align to the integrated process flow
Qualification
Required
Bachelor's degree in Business, Computer Science, Information Systems, Accounting/Finance, or related field
8+ years of experience in enterprise applications, process analysis, or related fields
Deep expertise in Salesforce, integrations, automation, and data design
Proven ability to analyze and optimize complex processes
Ability to work lawfully in the US/Canada without sponsorship
Preferred
Knowledge of enterprise application ecosystems and financial processes
Familiarity with customer-facing cloud applications
Strong analytical and problem‑solving skills
Industry certifications (PMP, ITIL, Six Sigma, etc.)
Experience with data‑intensive and distributed systems
Benefits
Medical
Dental
Vision
Retirement Plans
Wellness
Recognition
Sustainability
DE&I
Mental Health support
Company
Direct Travel
Direct Travel is a leading provider of corporate travel management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-06-20Acquired
Leadership Team
Darryl Hoover
CTO
Jennifer A. Franz, MSHRM ☕️ 🦋
Senior Human Resources Business Partner (North America)
Recent News
GlobeNewswire News Room
2023-02-26
2022-11-08
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