Bob Maxey Lincoln · 10 hours ago
Service Appointment Coordinator
Detroit, MI, 48224, US
Full-time
Onsite
New Grad, Entry LevelBob Maxey Lincoln is currently seeking a dependable and customer-focused Service Appointment Coordinator to join our team. This role is responsible for coordinating and managing off-site vehicle service appointments for our mobile service unit and ensuring a smooth, professional, and efficient service experience for customers.
Retail
Responsibilities
Serve as the primary point of contact for all mobile service customers
Schedule and coordinate mobile service appointments efficiently
Schedule appointments for our service department efficiently
Track your number of out going calls for review
Conduct walkarounds and vehicle intake at the customer’s location when necessary
Communicate clearly with customers about service needs, estimates, and next steps
Document customer concerns, review work orders, and obtain approvals for additional services
Ensure proper follow-up after services are completed
Assist with mobile service van inventory management and preparation
Work closely with technicians and the fixed ops team to ensure seamless communication and workflow
Promote dealership services and build lasting relationships with mobile service clients
Qualification
Required
Strong communication, time management, and organizational skills
Ability to work independently while maintaining professionalism and accountability
Valid driver's license and clean driving record required
Ability to multitask and adapt in a fast-moving environment
A customer-first attitude with a passion for delivering high-quality service
Preferred
Previous experience as a service advisor or in a customer-facing automotive role preferred
Familiarity with dealership DMS systems is a plus but not required
Benefits
Medical, Dental & Vision Insurance
401K Plan
Paid vacation
Short/Long Term Disability
Growth opportunities
Paid Training/Schooling
Employee vehicle purchase plans
Family owned and operated
Long term job security
Discounts on products and services
Company
Bob Maxey Lincoln
We always put our customers first to make sure you are satisfied the moment you walk into our dealership.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase