Cyber Sphere · 10 hours ago
Hiring -Director of frontoffice in Rochester,NY - onsite
Rochester, New York Metropolitan Area
Full-time
Onsite
Director/Executive
10+ years expCyber Sphere is a company focused on optimizing customer-facing applications to drive revenue growth and customer engagement. The Senior Director, IT Applications – Front Office will lead the strategy and delivery of these applications, ensuring they are scalable and aligned with business goals while overseeing various platforms supporting sales, marketing, and customer service.
Business IntelligenceInformation ServicesInformation TechnologyProject ManagementStaffing Agency
Hiring Manager
Vinay Kumar
Responsibilities
Define and execute the technology strategy for front-office applications that enable the customer experience
Partner with (Sales & Marketing, Merchandizing, Customer Service and Store Operations, etc.) leaders to understand business strategy, priorities and roadmap and translate them into technology solutions
Provide leadership for digital platform modernization and transformation efforts
Drive the delivery and ongoing optimization of digital customer experiences, ensuring applications are user-friendly, integrated, and support business needs
Oversee vendor partnerships, platform roadmaps, and contracts for front-office technology solutions; including vendor selection, make vs buy analysis
Ensure alignment of front-office applications with enterprise architecture, data, security and integration standards
Lead teams responsible for application development, integration, and support, fostering an agile and customer-focused culture
Establish governance and best practices for application lifecycle management, upgrades, and continuous improvement
Drive data and analytics teams to enable insights into customer behavior, sales performance, and marketing effectiveness
Maintain ongoing knowledge of industry trends to ensure the company is leveraging the right solutions to meet evolving business & IT needs
Ensure proactive monitoring and management of the applications and integration environments
Vendor management and oversight which includes partnerships to ensure vendors deliver to established objectives, scope, timelines, costs, SLAs
Understand vendor upgrade road maps and how changes may impact the business
Manage vendor contracts for all software & outside services within the Front Office application portfolio
Consistently and prudently manage finances as per established standards, budgets and risks/opportunities
Ensure compliance with data privacy, PCI, and other relevant regulatory requirements and support SOX, PCI, and other audits
Support M&A initiatives, including evaluation and integration of customer-facing technologies
Directly manage senior managers and application leaders across front-office domains
Build, mentor, and retain high-performing technical teams
Balance near-term delivery with long-term vision and innovation
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business, or related field; advanced degree preferred
10+ years of progressive IT leadership experience, with a focus on customer-facing and front-office applications
Demonstrated leadership capability and success in leading teams
Directly manage senior managers and application leaders across front-office domains
Ability to build, mentor, and retain high-performing technical teams
Capable of balancing near-term delivery with long-term vision and innovation
Deep expertise in CRM (e.g., Salesforce, Microsoft Dynamics), marketing automation, eCommerce platforms, and customer engagement tools
Ability to drive digital transformation initiatives, including mobile and omnichannel solutions
Experience with all aspects of financial management
Strong background in vendor management, application lifecycle management, and integration strategies
Excellent leadership, communication, and stakeholder management skills, with the ability to influence at senior levels
Ability to communicate clearly and concisely to executive management
Knowledge of Agile methodologies, DevOps practices, and cloud solutions (Oracle Cloud, AWS, Azure, Salesforce Cloud, etc.)
Preferred
Retail/POS experience is a PLUS
Company
Cyber Sphere
Cyber Sphere is an IT consulting firm that offers business intelligence, application development, business analysis, and quality assurance.
51-200 employees
H1B Sponsorship
Cyber Sphere has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (14)
2023 (18)
2022 (13)
2021 (13)
2020 (13)
Funding
Current Stage
Growth StageCompany data provided by crunchbase