PRIORITY CARES HOME SERVICES · 11 hours ago
HelpDesk Support
Delmar, NY 12054
Full-time
Onsite
Mid, Senior Level
$24.25/hr - $24.25/hr
5+ years expPriority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities. They are looking for a reliable HelpDesk Support Specialist to deliver high-quality Tier 1 and Tier 2 technical assistance to end-users across multiple channels.
Elder CareHealth CareHome Health CareMedical
Responsibilities
Provide comprehensive L1 and L2 technical support for software, hardware, and network connectivity issues
Perform full workstation deployments, including the physical setup of laptops, docking stations, monitors, and telephony equipment
Execute laptop imaging procedures to ensure standardized software environments for new and existing employees
Manage and resolve tickets within ServiceNow, utilizing search and reporting functions to track performance and incident trends
Troubleshoot and repair HP and Xerox multi-function printers (MFDs) and peripheral devices
Assist users with the setup and real-time troubleshooting of WebEx virtual meetings
Qualification
Required
5 Years (60 Months) of Technical Support: Proven experience in L1/L2 HelpDesk environments (Phone, Email, In-person)
3.3 Years (40 Months) of Hardware Deployment: Direct experience setting up workstations, docking stations, and peripherals
3.3 Years (40 Months) of Office 365 Support: Expertise in troubleshooting Outlook, Word, Excel, and PowerPoint
3.3 Years (40 Months) of Multi-Function Device (MFD) Repair: Specific experience diagnosing and repairing HP and/or Xerox enterprise printers
3.3 Years (40 Months) of Collaboration Support: Experience using and supporting WebEx functionality
3 Years (36 Months) of ITSM Tools: Practical experience with ServiceNow IT workflows (NYS ITSM experience is a plus)
3 Years (36 Months) of System Imaging: Hands-on experience with laptop imaging processes
Preferred
Experience within New York State (NYS) IT Service Management frameworks
Strong customer service skills with the ability to explain technical concepts to non-technical staff
Ability to lift and move computer equipment for workstation setups
Company
PRIORITY CARES HOME SERVICES
Priority Cares Home Services provides ongoing support and information services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase