The State University of New York · 6 hours ago
Programmer Analyst (Solutions Administrator)
Albany, NY
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $56K/yr
0+ years expThe State University of New York is seeking a Programmer Analyst (Solutions Administrator) to provide technical support and administration for server infrastructure, cloud services, and enterprise applications. The role involves assisting with technical support, developing expertise in server administration, and contributing to infrastructure projects while maintaining system documentation.
Charter SchoolsEducationUniversities
No H1B
U.S. Citizen Only
Responsibilities
Assists with Linux and Windows Server operating system administration
Supports applications for System Administration and SUNY campuses
Performs standard support operations including:
Server patching
LAN account creation
File share management
Develops familiarity with various server operating systems:
Windows
Linux
AWS cloud hosting
Azure cloud hosting
Provides support for Office 365 and local hosted Exchange servers
Manages and supports core Office 365 services:
Email systems
Teams
OneDrive
SharePoint
File Sharing
Microsoft Defender
Assists with Azure platform administration
Develops proficiency in O365 platform support
Aids with security configuration for Azure and O365 resources
Delivers 2nd and 3rd level technical support for:
System Administration offices
SUNY Campuses
Department-specific services
Familiarizes with SSII process and troubleshooting procedures
Maintains documentation in TDX knowledgebase for:
End user reference
OIT staff procedures
Logs all incidents and requests in TDX System
Participates in departmental projects including:
New product deployments
Computer rollouts
Server deployments/migrations
Service migrations (e.g., ITEC Zen environment transition)
Assists with implementation of new technologies
Qualification
Required
Associate's degree in Information Technology or related field
Additional relevant experience may substitute for degree
0-2 years of technical support experience
Basic troubleshooting abilities
Strong customer service orientation
Proficiency with Microsoft Office Suite
Basic understanding of computer hardware and software
Ability to follow established procedures
Good communication skills
Basic documentation abilities
Preferred
Bachelor's degree in related field
Experience with help desk ticketing systems (TDX)
Basic knowledge of audio/visual equipment
Experience in educational environment
Familiarity with: Windows operating systems
Basic networking concepts
Standard office equipment
Microsoft Azure
Amazon Web Services
Benefits
NYS health insurance
Free dental and vision coverage
Competitive retirement options
Tuition assistance
Parental leave at full pay
Generous vacation, sick, and holiday time
13 days of paid holidays per year
15 days of vacation and 15 days of sick time accrued for the first year of employment
Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.
Company
The State University of New York
The State University of New York is a system of public institutions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$113.05MKey Investors
Lumina FoundationDasny
2024-07-17Grant· $0.05M
2023-09-13Debt Financing· $113M
Leadership Team
Robert Griffin
Founding Dean
Recent News
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2025-07-22
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