Tri-City Electrical Contractors, Inc. · 1 day ago
IT Support Specialist/Help Desk
Altamonte Springs, FL
Full-time
Onsite
New Grad, Entry LevelTri-City Electrical Contractors, Inc. is dedicated to achieving excellence through the growth of their employee-owners. The IT Support Specialist provides first-line technical support for hardware, software, and systems across all company locations, ensuring reliable IT service delivery and troubleshooting user issues.
Construction
Responsibilities
Respond to requests for technical assistance in person, via phone, or electronically through the Ticket System
Diagnose and resolve technical issues (hardware, software, user access, etc.)
Perform hardware and software installations as required
Research questions using available information resources
Advise users on appropriate actions
Follow standard help desk procedures and phone etiquette
Log all help desk interactions
Consistently maintain the Ticket System
Redirect problems to appropriate resources
Identify and escalate situations requiring urgent attention
Apply diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions
Stay current with system information, changes, and updates based on current equipment and software needs
Install, configure, deliver, tag, and remove computer hardware, software, and peripherals
Troubleshoot computers, printers, scanners, phones, smartphones, and other peripheral devices over the phone and in person
Maintain documentation and coordinate timely repairs and upgrades
Maintain department files
Assure good communication and coordination exist between Tri-City and its agencies, vendors, and the public; aid and support as needed
Assure IT functions are followed in accordance with established standards, policies, and procedures
Prepare reports as required
Maintain current knowledge of relevant technologies as assigned
Participate in special projects as required
Assume ownership of user issues and strive to provide excellent service to all staff
Must be able to provide support outside of regular business hours as required, including the ability to be on-call as needed
Qualification
Required
Proficient in Microsoft Office suite of products (Outlook, Excel, Word, etc.)
High School diploma or equivalent
Experience with Windows-based applications and networks
Experience installing and troubleshooting PC machines in a regulated network environment
Ability to assess and prioritize multiple tasks, projects, and demands
Analytical skills to identify and resolve issues
Customer service focused
Ability to adapt to changing priorities regularly
Knowledge of relevant call-tracking applications
Ability to work under pressure and communicate effectively
Well-organized with attention to detail
Supports our Mission Statement and Core Values
Is honest and has the highest integrity
Sets the example for others and is above reproach
Ability to cope with job pressures in a constantly changing environment
Interpersonal and intrapersonal skills
Self-motivated
Detail-oriented
Positive and professional demeanor
Strong problem-solving and critical thinking skills
Able to handle and manage confidential information
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
Sitting/Standing: Requires prolonged periods of sitting at a desk, though there may be opportunities for standing and moving around the office as needed
Manual Dexterity: Frequent use of hands to operate computer keyboards, mouse, and other office tools, as well as to handle paperwork
Visual Requirements: The ability to read and interpret data on computer screens and printed documents is essential
Mobility: Occasional lifting of objects weighing up to 25 pounds, such as files, documents, or office supplies, may be requested. Must be able to access all areas of the facility and projects to determine purchasing needs
Communication: Regular communication with colleagues, vendors, and other stakeholders requires the ability to exchange information effectively in both verbal and written form
Requires the ability to report to job sites or offices throughout Florida
May be requested to work overtime, nights, and weekends
Preferred
College credit in a technology-related specialty
Understand LAN and Cisco VPN environments
Experience with Microsoft 365, Bluebeam, Autodesk products, Antivirus, and security applications
Bilingual
Company
Tri-City Electrical Contractors, Inc.
Founded in 1958, Tri-City Electrical Contractors is a leading Florida-based electrical contractor built on innovation, craftsmanship, and a people-first culture.
Founded in 1958
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Germana, CPA
CFO
Cheryl Lulli
Contract Documents Coordinator/Executive Assistant to CFO
Company data provided by crunchbase