Chesapeake Utilities Corporation · 6 hours ago
Senior Manager, Customer Technology
Virginia, United States
Full-time
Hybrid
Senior Level
7+ years expChesapeake Utilities Corporation is a company focused on enhancing customer experience through technology. They are seeking a Senior Manager, Customer Technology to lead the strategy and implementation of digital tools, manage vendor relationships, and drive digital modernization initiatives.
EnergyRenewable Energy
Responsibilities
Lead the adoption and implementation of technologies impacting customer experience directly or indirectly
Partner with operational groups to deliver solutions to better efficiency, compliance, and regulatory needs
Partner with operational groups to ensure projects are delivered within scope, schedule, and budget by managing stakeholder expectations
Collaborate with developer leads and business users to design, develop, and integrate user interfaces and services that meet business needs
Accountable for management of IT professionals either as direct reports or sourced
Accountable for translating business outcomes/expectations into clear technical requirements and execution plans
Serve as the primary contact for operations while directing, solving, and addressing service and production issues
Qualification
Required
Experience in and technical knowledge of delivering solutions built on SAP in the utility distribution sector
Good understanding of IT systems and processes
Strong strategic thinking skills
Strong verbal and written communication skills
Bachelor of Science in Computer Science, Engineering, or related field
Seven years' experience in technology management
Experience deploying, rolling out IVR technology to better the end customer experience
Regular Driver's License
Preferred
Experience that is customer centric and customer focused
Experience managing 'meter to cash' & 'customer billing' process in the utility sector strongly preferred
Certified System Integration Specialist, Talend Data Integration Certified Developer or a closely related certification
Benefits
Flexible work arrangement
Fantastic opportunities for career growth
Cooperative, supportive and empowered team atmosphere
Annual bonus and salary increase opportunities
Monthly recognition events
Endless wellness initiatives and community events
Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
Paid time off, holidays and a separate bank of sick time
Company
Chesapeake Utilities Corporation
Chesapeake Utilities Corporation is a diversified energy delivery company, listed on the New York Stock Exchange (NYSE: CPK).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$439.6MKey Investors
Bank of America
2024-11-22Post Ipo Equity· $100M
2023-11-09Post Ipo Equity· $330M
2021-10-19Post Ipo Debt· $9.6M
Leadership Team
Jeffrey Householder
President and Chief Executive Officer
M
Michael Galtman
Senior Vice President and Chief Accounting Officer
Recent News
2025-11-08
Company data provided by crunchbase