Flexfab, LLC · 6 days ago
Customer Service Representative 1 Auto/Rail
Hastings, MI
Full-time
Onsite
Entry Level
3+ years expFlexfab, LLC is a company focused on delivering superior customer service and is seeking a Customer Service Representative. The CSR will act as the primary point of contact for customers, managing orders, coordinating with internal teams, and ensuring customer satisfaction while aligning with the company's strategic goals.
Manufacturing
Responsibilities
Retrieve, review, and enter new purchase orders, purchase contracts, blanket orders, or sales releases utilizing the Contract review procedure (60-1020) with high accuracy and process purchase order change request, expedite request, and cancellation request. Cross functional coordination with Quality, Engineering, Manufacturing and CSR Supervisor with any discrepancies
Process RGA (return orders); coordinate with Quality, Finance, and Shipping
Answer phones and email requests timely to maintain internal and external customers requested information, delivery of orders, expedite shipments, and shipping information
Enter new customers and maintain existing customer master changes made to shipping information, billing information and delivery addresses
Prototype and Production product development: create, coordinate, and manage quote launch process for single and program parts. Process prototype sample orders in both the LN and PLM systems and work from prototype orders into the new product launch phase in the PLM system for production part number creation to launch new production builds
Maintain customer portals:
Follow up reports, delivery dates, and shipment information
Pull, print, and Acknowledge customer forecast, purchase order or purchase order changes for delivery, pricing, and terms
Qualification
Required
Must be 18 years of age or older
Order management experience
Strong experience with Microsoft Office/Teams/Outlook/BAAN/LN
Preferred
Prefer associate degree or minimum of 3 years B2B customer service experience in a manufacturing environment
Company
Flexfab, LLC
Who is Flexfab? Flexfab is an elastomeric engineering company that manufactures products using silicone rubber and other elastomers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Weiden
CFO
Company data provided by crunchbase