JLL · 19 hours ago
Director, Technology Customer Success
United States
Full-time
Remote
Lead/Staff, Director/Executive
$100K/yr - $140K/yr
4+ years expJLL is a leading global provider of real estate and investment management services, and they are seeking a Director of Technology Customer Success. This role involves leading the onboarding and ongoing success of their CRE Asset Management SaaS platform, ensuring customer satisfaction and engagement while managing project delivery and collaboration with various teams.
CommercialReal Estate
No H1B
Responsibilities
Own and oversee the entire post-sales customer journey, including kickoff, onboarding, training, engagement, issue resolution, expansion, and renewal
Assess customers’ business and technical requirements to confirm our SaaS platform’s suitability and identify necessary customizations, integrations, and configurations
Lead project delivery, ensuring the seamless setup, implementation, and deployment of our solution while managing risks and maintaining high-quality standards
Act as the primary relationship owner, proactively engaging with customers to ensure value realization, product adoption, and long-term success
Drive internal and external collaboration, working closely with cross-functional teams to align customer needs with product capabilities and ensure smooth integration of data and systems
Monitor customer engagement and usage data, conducting regular check-ins and Quarterly Business Reviews (QBRs) to track performance and identify upsell or expansion opportunities
Serve as the customer advocate, capturing feedback and sharing insights with product and engineering teams to improve our platform
Stay informed of industry trends and best practices, proactively recommending enhancements to improve both our platform and internal processes
Qualification
Required
Based in the U.S. (East Coast preferred)
4+ years of experience in customer success, implementation, and delivery of technology solutions, preferably within SaaS, PropTech, or FinTech
Commercial real estate (CRE) industry experience is a strong plus
Proven expertise in project management principles, tools, and methodologies, including onboarding, system deployment, and customer training
Excellent stakeholder management and communication skills, with the ability to build strong relationships, coordinate across teams, solve complex and sensitive client-facing problems and influence decision-making
Highly organized and detail-oriented, with the ability to manage multiple customers and projects simultaneously while maintaining a customer-first approach
Strong problem-solving and analytical skills, capable of proactively identifying issues and opportunities for improvement
Tech-savvy, comfortable working with SaaS platforms, data integrations, and analytics tools
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase